# 3.02 Install problems

**URL:** https://community.mp3tag.de/t/3-02-install-problems/49699
**Category:** Support
**Created:** [July 21, 2020, 7:57pm UTC](https://community.mp3tag.de/t/3-02-install-problems/49699 "2020-07-21T19:57:58Z")
**Posts on this page:** 1
**Showing post:** 6

<div class="post-metadata">

### Author: ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 3, 2020, 6:09am UTC](https://community.mp3tag.de/t/3-02-install-problems/49699/6 "2020-09-03T06:09:44Z")

</div>

I don't know what is going on on your system.  
So: follow the instructions in the FAQs to get a backup of your settings:

> [@Installation & Backup](https://community.mp3tag.de/t/installation-backup/964):
>
> [Can I keep my settings when updating to a new version?](https://community.mp3tag.de/t/installation-backup/964/2)[Can I backup my settings or use them on a different computer?](https://community.mp3tag.de/t/installation-backup/964/2)[How to build a portable installation of Mp3tag?](https://community.mp3tag.de/t/installation-backup/964/3?u=florian)[Cannot write configuration file](https://community.mp3tag.de/t/installation-backup/964/4?u=florian)[Right-click context menu is missing on Windows 11](https://community.mp3tag.de/t/installation-backup/964/5?u=florian)

Then uninstall MP3tag completely, really get rid of it.  
The install the new version. And then add the backup as described.

---

_[View the full topic](https://community.mp3tag.de/t/3-02-install-problems/49699)._