# 3.18 won't install
**URL:** https://community.mp3tag.de/t/3-18-wont-install/58979
**Category:** Support
**Created:** [November 6, 2022, 10:58am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979 "2022-11-06T10:58:55Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Buntobox](https://community.mp3tag.de/u/Buntobox)
#### Post date: [November 6, 2022, 10:58am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/1 "2022-11-06T10:58:55Z")
I tried to install Ver. 3.18 x64 this morning and although it went through the full process of doing so, it wasn't there after clicking 'finish' on the installer and 3.17 was still installed. No errors were reported.
My system is: Windows 11 Ver. 21H2, 16Gb RAM, 68Gb free space on the C:\ drive
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 6, 2022, 11:06am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/2 "2022-11-06T11:06:36Z")
Did you follow the additonal hints:
> [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250):
>
> I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …
And have you checked whether you now have 2 versions on your system?
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### Author:  [@Buntobox](https://community.mp3tag.de/u/Buntobox)
#### Post date: [November 7, 2022, 9:57am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/3 "2022-11-07T09:57:18Z")
I can confirm I do have two versions on my system. I have discovered that version 3.18 is installed but there are no startup menu entries or shortcuts to it. Those belong to version 3.17 although there is no uninstaller for 3.17. Can it be uninstalled leaving 3.18 intact?
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### Author:  [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)
#### Post date: [November 7, 2022, 10:33am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/4 "2022-11-07T10:33:07Z")
You can try the following steps:
1.) Start the old existing v3.17 Mp3tag manually
2.) Create a backup from your v3.17 configuration, according to the [mentioned notes](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250) from inside Mp3tag v3.17 and File -\> Save configuration
3.) Re-Install v3.17 32bit-Mp3tag "over" your existing v3.17 32bit-Mp3tag -\> this should create a deinstallation entry in your control panel and Start menu
4.) De-Install v3.17 32bit-Mp3tag
5.) Re-Install v3.18 64bit-Mp3tag
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 7, 2022, 10:34am UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/5 "2022-11-07T10:34:23Z")
Save and backup all your configurations first as described in the linked. extra notes.
Then un-install both versions.
If one does not disappear, delete it manually from the folders.
Then install the new version and restore the configurations from the backup.
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### Author:  [@Buntobox](https://community.mp3tag.de/u/Buntobox)
#### Post date: [November 11, 2022, 2:58pm UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/6 "2022-11-11T14:58:05Z")
Thanks for your help @ohrenkino
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [December 11, 2022, 2:58pm UTC](https://community.mp3tag.de/t/3-18-wont-install/58979/7 "2022-12-11T14:58:17Z")
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