# 3.27..... doesn't install properly
**URL:** https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447
**Category:** Support
**Tags:** installation
**Created:** [November 6, 2024, 12:15pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447 "2024-11-06T12:15:38Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@FishMan1](https://community.mp3tag.de/u/FishMan1)
#### Post date: [November 6, 2024, 12:15pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/1 "2024-11-06T12:15:38Z")
Hi,
When I try to install ANY 3.27.xx version of MP3Tag, I get an error box near the end of the install saying:
```auto
Staging Sparse Package failed
C:\Program Files\Mp3tag
Mp3tagShell.msix
Windows cannot install package 35795FlorianHeidenreich.Mp3tag.ShellExtension_3.26.2.0_x64__hyhc94k68ebpm because it is already installed with a different external location.
```
The program appears to work (with a few glitches every now and again).
I have tried uninstalling and deleting every file/folder with MP3Tag in it, then going through the registry and deleting everything with MP3Tag in it, then re-booting.
When I try to install again, I get the same problem - every time.
Is there anything else I can do to get a clean install ?
Thanks,
Paul
Windows 11 (version 23H2)
MP3Tag x64
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 6, 2024, 12:48pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/2 "2024-11-06T12:48:07Z")
You would have to remember the installation method that you used for the previous versions, uninstall that version and then
> [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250):
>
> I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …
---
### Author:  [@FishMan1](https://community.mp3tag.de/u/FishMan1)
#### Post date: [November 6, 2024, 2:25pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/3 "2024-11-06T14:25:07Z")
Hi,
Sorry, I don't understand what you are trying to say.
As I already outlined -
I uninstalled the program and deleted the leftover registry entries.
Rebooted the computer.
I'm using the x64 version of MP3Tag.
Cheers,
Paul
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 6, 2024, 3:00pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/4 "2024-11-06T15:00:56Z")
A clean system should install MP3tag properly.
I cannot say what has gone wrong in your system, how many different installations methods have been used, what the access rights for particular folders are.
These would be the buttons that could be twiddled.
---
### Author:  [@FishMan1](https://community.mp3tag.de/u/FishMan1)
#### Post date: [November 6, 2024, 3:18pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/5 "2024-11-06T15:18:50Z")
Hi,
No "twiddling".
Default install to C:\Program Files
Standard install of Win 11 Pro.
I think in the past, I may have installed the 32bit version of MP3Tag, then uninstalled it for the 64bit version (can't be 100% certain though....)
Thanks,
Paul
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 6, 2024, 3:28pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/6 "2024-11-06T15:28:41Z")
See e.g. here:
> [@Staging Sparse Package failed](https://community.mp3tag.de/t/staging-sparse-package-failed/65540):
>
> I thought this issue was resolved ?
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [November 6, 2024, 3:31pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/7 "2024-11-06T15:31:31Z")
Does the Explorer Context Menu extension work for you? If so, you can ignore this error message — I still don't know why it's appearing on some systems.
---
### Author:  [@FishMan1](https://community.mp3tag.de/u/FishMan1)
#### Post date: [November 6, 2024, 3:53pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/8 "2024-11-06T15:53:38Z")
OK, I have done the install/uninstall routine about 10 times so far, and the explorer context menu item has been there every time except this last one, where I had to manually add it with regsvr32.
Cheers,
Paul
---
### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [August 26, 2025, 12:55pm UTC](https://community.mp3tag.de/t/3-27-doesnt-install-properly/66447/9 "2025-08-26T12:55:10Z")
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