# Acees denied on launch & exit. Config 'lost'
**URL:** https://community.mp3tag.de/t/acees-denied-on-launch-exit-config-lost/62811
**Category:** Support
**Created:** [November 20, 2023, 3:55pm UTC](https://community.mp3tag.de/t/acees-denied-on-launch-exit-config-lost/62811 "2023-11-20T15:55:51Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@ForeverTagging](https://community.mp3tag.de/u/ForeverTagging)
#### Post date: [November 20, 2023, 3:55pm UTC](https://community.mp3tag.de/t/acees-denied-on-launch-exit-config-lost/62811/1 "2023-11-20T15:55:51Z")
I upgraded to v3.32b (x64 Windows) some weeks ago.
When I launch MP3Tag I get the error Accces Denied
I click OK then it launches.
However my configuration is lost i.e. customised columns and tag panels
When I exit I get 'Access denied' error then another access denied error.
How do I restore my settings please?
There is no 'Import configuration' or 'Restore configuration' menu item.
If I click on File \> Open configuration folder it takes me to Program Files\> MP3tag
In my C\>users\>username\>AppData\>Roaming (%userdata%there is a MP3tag folder and an older 'MP3tag - copy' folder.
I have changed ownership on both these to no avail as suggested in another thread (they were set to my username anyway).
I'd like to sort this before I upgrade to 3.23 in case upgrading will write over the MP3tag - copy' folder in %useerdata%, which I've saved to a backup folder anyway, just to be cautious.
Can I just delete the most current MP3tag folder in %userdata% and rename the MP3tag - Copy folder to MP3tag to make it the current config?
Many thanks
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [November 20, 2023, 5:01pm UTC](https://community.mp3tag.de/t/acees-denied-on-launch-exit-config-lost/62811/2 "2023-11-20T17:01:04Z")
See the documentation
> **[Download and Installation – Mp3tag Documentation](https://docs.mp3tag.de/getting-started/installation/)**
>
> Details on where to download Mp3tag, Mp3tag's different installation modes, and system requirements for the usage of Mp3tag. Mp3tag is the universal Tag Editor.
and the notes on how to upgrade:
> [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250):
>
> I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [February 9, 2026, 12:30pm UTC](https://community.mp3tag.de/t/acees-denied-on-launch-exit-config-lost/62811/3 "2026-02-09T12:30:12Z")