# Cannot Connect To Web Sources
**URL:** https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861
**Category:** Support
**Created:** [August 30, 2009, 2:45pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861 "2009-08-30T14:45:39Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@reznikk](https://community.mp3tag.de/u/reznikk)
#### Post date: [August 30, 2009, 2:45pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/1 "2009-08-30T14:45:39Z")
Hi! I've tried for a while to find a solution to this, but no luck.
Basically I can't connect to _any_ web source (those built-in, and extras) -- they all fail to connect to the relevant server. I've tried disabling the Windows Firewall in case it was blocking it without telling me, but nope -- and I've extended the timeout with no luck.
I don't know if this is a Windows 7 issue (I'm using the x64 version) or whether or not there's something I've overlooked?
Any help would be appreicated 🙂
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [August 30, 2009, 4:45pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/2 "2009-08-30T16:45:06Z")
I don't have Windows 7 64bit here to test this (it works under Windows 7 x86). Can somebody with Windows 7 64bit please test this and talk back here?
Btw, can you please try whether the check for new version from the help menu works for you?
Kind regards,
Florian
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### Author:  [@reznikk](https://community.mp3tag.de/u/reznikk)
#### Post date: [August 30, 2009, 6:36pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/3 "2009-08-30T18:36:22Z")
Just tried it -- the program froze for around thirty seconds, then came 'back to life' without a sound or alert box...is that correct if the version is up to date? Or is the program having some problem with outbound/inbound internet traffic in my case?
Also, just to note, the installation of MP3Tag took _quite_ a while to get past the initial file transfer step (which I think is creating the program directory).
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [September 1, 2009, 5:36pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/4 "2009-09-01T17:36:57Z")
Normally, a message box should appear at this step.
Are you using a proxy server or some special networking hardware?
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### Author:  [@reznikk](https://community.mp3tag.de/u/reznikk)
#### Post date: [September 2, 2009, 5:29pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/5 "2009-09-02T17:29:40Z")
Nope -- no proxy, and I've got a bog-standard wireless connection provided by my ISP (VirginMedia).
I normally have no problems when it comes to internet access in Win7, but, just to try it, I tried another MP3 tagging program -- and _that_ couldn't connect to any external source either! I'm not sure why, and I've not (yet) had a similar problem with any other internet-accessing application...
**Solved:** it appears _Norton Anti-Virus_ was blocking it via its 'Advanced Protection'. I don't know if you can submit MP3Tag to Norton to be automatically excluded from being blocked or not -- but for the time being disabling the AP lets MP3Tag do it's job!
Thank you for your time!
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [February 9, 2026, 12:21pm UTC](https://community.mp3tag.de/t/cannot-connect-to-web-sources/8861/6 "2026-02-09T12:21:45Z")