# Cannot uninstall

**URL:** <https://community.mp3tag.de/t/cannot-uninstall/60782>\
**Category:** Support\
**Tags:** installation\
**Created:** [April 23, 2023, 10:29am UTC](https://community.mp3tag.de/t/cannot-uninstall/60782 "2023-04-23T10:29:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![emmto](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/e/d6d6ee/32.png) [@emmto](https://community.mp3tag.de/u/emmto)\
**Post date:** [April 23, 2023, 10:29am UTC](https://community.mp3tag.de/t/cannot-uninstall/60782/1 "2023-04-23T10:29:49Z")

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Hello

Running 32 bits application in v3.07.  
When I click on the uninstaller, it tells me “Please close Mp3tag before and press OK”.  
There is no opened app nor active Mp3tag process in the task manager.

What can I do to uninstall it ?

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**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\
**Post date:** [April 23, 2023, 10:48am UTC](https://community.mp3tag.de/t/cannot-uninstall/60782/2 "2023-04-23T10:48:40Z")

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Can you check if any window you have open has "Mp3tag" and if so, close it?

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<div class="post-metadata">

**Author:** ![emmto](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/e/d6d6ee/32.png) [@emmto](https://community.mp3tag.de/u/emmto)\
**Post date:** [April 23, 2023, 11:02am UTC](https://community.mp3tag.de/t/cannot-uninstall/60782/3 "2023-04-23T11:02:21Z")

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Thank you for your quick answer 🙂

I closed everything and rebooted the PC but didn't help.

I finally resolved this issue by uninstalling from the Windows configuration panel and not from the uninstaller executable found in the directory.

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**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\
**Post date:** [May 23, 2023, 11:02am UTC](https://community.mp3tag.de/t/cannot-uninstall/60782/4 "2023-05-23T11:02:27Z")

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