# Can't get animated artwork to load
**URL:** https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502
**Category:** Mac
**Created:** [August 22, 2025, 5:53pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502 "2025-08-22T17:53:57Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [August 22, 2025, 5:53pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/1 "2025-08-22T17:53:57Z")
I’m having trouble getting the iTunes animated artwork for the new Alienation album by Three Days Grace to work. I’ve tried deleting from my library, matching again, and then renetering the itunes metadata. Nothing seems to work. Does anyone have any tricks?
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 22, 2025, 6:05pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/2 "2025-08-22T18:05:44Z")
see e.g. here:
> [@How to get live album art in Apple Music?](https://community.mp3tag.de/t/how-to-get-live-album-art-in-apple-music/56789):
>
> Is it possible to get live album art in apple music? What tags are responsible for it?
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### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [August 22, 2025, 6:22pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/3 "2025-08-22T18:22:24Z")
For me, you usually need to have itunesalbumID, itunesartistID and itunescatlogID correct for iTunes animated artwork to work. I have that correct for the new Three Days Grace album artwork.
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### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [August 22, 2025, 6:25pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/4 "2025-08-22T18:25:17Z")
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 22, 2025, 6:29pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/5 "2025-08-22T18:29:10Z")
Showing animated album art is - AFAIK - a player specific function, in this case Apple players (and there probably only Apple Music). You would have to dig into the player's functions to find out why it does or does not show animations.
Or the other way round: the mp3 standard does not feature any animated graphic formats. PNG and JPG are the preferred ones.
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### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [August 22, 2025, 6:43pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/6 "2025-08-22T18:43:36Z")
I’m not sure what that even means…
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 22, 2025, 6:53pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/7 "2025-08-22T18:53:15Z")
I try to say:
I doubt that there is a standard graphics format in audio files that features animated imaging.
If your player shows animated artwork, it is a feature of the player that the player gets with its own means but not a question of metadata in the files.
If you think that the metadata is a cause for the absence of the correct display in your player, then compare the tag data of file for which it works with one where it does not.
If there is no difference, then the function cannot be triggered by tagging.
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### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [August 22, 2025, 6:57pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/8 "2025-08-22T18:57:24Z")
I think I get it. Did you just tell me to reboot?
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 22, 2025, 7:01pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/9 "2025-08-22T19:01:47Z")
No.
I think that the player accesses a source of its own to get the animated artwork - but that is not included in the metadata.
How the player identifies the track and assigns the artwork would be something to find out by comparing the metadata.
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [September 4, 2025, 8:18am UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/10 "2025-09-04T08:18:45Z")
Any updates on that, @mplacy? Did you manage to get the animated artwork to show?
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### Author:  [@mplacy](https://community.mp3tag.de/u/mplacy)
#### Post date: [September 4, 2025, 12:01pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/11 "2025-09-04T12:01:19Z")
I did. Ultimately, I just removed the album from iTunes and then re-added and it magically just started working. The governor has and will always be artist ID, album IB and catalog ID. If all three are entered properly, I’ve never had an issue with animated or standard artwork loading.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [October 4, 2025, 12:01pm UTC](https://community.mp3tag.de/t/cant-get-animated-artwork-to-load/69502/12 "2025-10-04T12:01:38Z")
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