# Context menu installation error
**URL:** https://community.mp3tag.de/t/context-menu-installation-error/64829
**Category:** Support
**Tags:** installation
**Created:** [May 27, 2024, 3:18pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829 "2024-05-27T15:18:15Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@ForeverTagging](https://community.mp3tag.de/u/ForeverTagging)
#### Post date: [May 27, 2024, 3:18pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/1 "2024-05-27T15:18:15Z")
I installed 3.26 on Win 11 64 but the context menu item isn't there at directory or file level, displaying the following error message half way through the installation process.
"Staging Sparse Package failed
C..\Mp3tag Mp3tagShell.misx
Windows cannot install package
35795FlorianHeidenrich.Mp3tag.ShellExtension\_3.16.1.0\_x64\_hyhc94k68ebpm because it is already installed with a different external location
"
I don't know where to start looking for the already-installed thing or how to remove it to reinstall.
Can anyone advise on how to repair please?
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [May 27, 2024, 3:30pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/2 "2024-05-27T15:30:07Z")
see e.g. here:
> [@Staging sparse package failed : Win11 no context menu](https://community.mp3tag.de/t/staging-sparse-package-failed-win11-no-context-menu/59121):
>
> Hello, I've made a fresh install of Win11 22H2 and when I try to install mp3tag v318b 64bits I have the same error message than here : I've downloaded the latest night build, but no luck. I tried to to install the 3.16 which seemed to work for some users, but no luck. The context menu is absent from the old context and the new context as well. After registering the Mp3tagshell.dll with regsvr32, it came back on the old context menu, but not on the new one. Do you have any suggestions? Th…
and also try the forum search for windows context menu - there are a lot of threads about this topic
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### Author:  [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)
#### Post date: [May 27, 2024, 3:30pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/3 "2024-05-27T15:30:31Z")
Or this answer:
> [@MP3Tag missing from the Context Menu](https://community.mp3tag.de/t/mp3tag-missing-from-the-context-menu/60544/4):
>
> Is the context menu entry showing in Windows Explorer and is it opening Mp3tag v3.20? If not, it's related to your Registry tweaks and you'd need to manually register the shell extension as outlined here
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [May 27, 2024, 3:42pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/4 "2024-05-27T15:42:52Z")
Please try this one from the FAQs first:
> [@Installation & Backup](https://community.mp3tag.de/t/installation-backup/964/5):
>
> Right-click context menu is missing on Windows 11 Assuming you've already restarted explorer.exe via the right-click context menu in Task Manager (or have rebooted Windows), this is happening sometimes on Windows 11 for reasons which I still trying to find out. What might help in those cases and when the classic context menu is preferred, is to manually register the shell extension from a command prompt with admin rights: cd \ regsvr32 Mp3tagShell.dll
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### Author:  [@ForeverTagging](https://community.mp3tag.de/u/ForeverTagging)
#### Post date: [May 27, 2024, 6:31pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/5 "2024-05-27T18:31:03Z")
Thanks.
I had already searched "context" prior to asking here but the threads were from the 00s.
Also I had already uninstalled, reinstalled with context ticked, then with it unticked, then again ticked.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [June 26, 2024, 6:31pm UTC](https://community.mp3tag.de/t/context-menu-installation-error/64829/6 "2024-06-26T18:31:59Z")
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