# Dmp file just before mp3tag crashed
**URL:** https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265
**Category:** Support
**Created:** [March 4, 2023, 1:31pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265 "2023-03-04T13:31:57Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@gordonrjones](https://community.mp3tag.de/u/gordonrjones)
#### Post date: [March 4, 2023, 1:31pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/1 "2023-03-04T13:31:57Z")
Have no idea just what happened.
I got this dmp file just before mp3tag crashed on manjaro linux using bottles (instead of wine) to run mp3tag:
Operating System: Manjaro Linux
KDE Plasma Version: 5.26.5
KDE Frameworks Version: 5.103.0
Qt Version: 5.15.8
Kernel Version: 6.1.12-1-MANJARO (64-bit)
Graphics Platform: X11
Processors: 8 × AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
Memory: 13.6 GiB of RAM
Graphics Processor: AMD Radeon Vega 10 Graphics
Manufacturer: BESSTAR TECH LIMITED
Product Name: UM700
[Mp3tag.dmp](https://community.mp3tag.de/uploads/short-url/inpH6BCNKlfwh93W5PwvXidTGwT.dmp) (22.6 KB)
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [March 4, 2023, 3:58pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/2 "2023-03-04T15:58:40Z")
Here are some general infos about possible causes:
> [@Hints for asking Support Requests](https://community.mp3tag.de/t/hints-for-asking-support-requests/56190):
>
> If you need support using Mp3tag, you can help the community members that are about to support you in finding a solution or workaround to your problem, by following these simple guidelines. Be descriptive, also in what you’ve already tried Please give a short explanation what’s not working as expected or what you’re trying to achieve. It’s best to know any details about the problem at hand and especially, what steps you’ve already tried to solve it by yourself. Helpful information also includ…
E.g.: which MP3tag version was this?
What kind of files were you treating?
Are they OK? (Really tested, not just "playable")
Does MP3tag crash every time or just with some files?
A good test is always the access rights and to avoid simultaneous to the files.
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### Author:  [@gordonrjones](https://community.mp3tag.de/u/gordonrjones)
#### Post date: [March 4, 2023, 6:24pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/3 "2023-03-04T18:24:17Z")
Version 3.19 32bit
I was formatting mp3 to m4b
They work fine
First time it happened, I was dragging a mp3 file from file manager to mp3tag and it crashed and left a dmp file
I do not know what you mean by this:
A good test is always the access rights and to avoid simultaneous to the files.
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [March 4, 2023, 6:36pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/4 "2023-03-04T18:36:07Z")
> [@gordonrjones](#):
>
> A good test is always the access rights and to avoid simultaneous to the files.
I mean that it could be that the files have such access rights that they cannot be accessed properly by MP3tag due to insufficient privileges.
Simultaneous access by other programs could be players that are open at the same time, or the conversion program has not finished yet or an indexer just happened to find that file interesting.
Does the crash happen every time with the same file?
Does it happen always with the same type of files?
Does it happen with any type of files?
Does it happen only with new files?
Does it happen only with converted files?
Do you happen to have other m4b files and do they work or do they lead to a crash?
You see that you have to look for local causes in your environment - esp. as this is a litte stranger to most other users.
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### Author:  [@gordonrjones](https://community.mp3tag.de/u/gordonrjones)
#### Post date: [March 4, 2023, 7:06pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/5 "2023-03-04T19:06:50Z")
I am not sure about how to check the access rights , sorry.
Only happened once , and after I tried the same file with no problem.
It is running on Linux using the bottles app.
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [March 4, 2023, 7:09pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/6 "2023-03-04T19:09:01Z")
If the issue cannot be reproduced, then book it under freak circumstances.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [February 9, 2026, 12:30pm UTC](https://community.mp3tag.de/t/dmp-file-just-before-mp3tag-crashed/60265/7 "2026-02-09T12:30:03Z")