# Don't getting imges **URL:** \ **Category:** Support\ **Created:** [January 5, 2022, 12:39pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755 "2022-01-05T12:39:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:39pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/1 "2022-01-05T12:39:24Z")
Hi I have a problem while using MPT3Tag. IAnd this problem appeared just a few days. When i asking for ID Tags, there's no cover images. And yes, i have tried many ways, but MP3Tag don't get images. See please the picture below. Could anyone help with this issue? Thanks is advance ![1](https://community.mp3tag.de/uploads/default/original/2X/2/28273a172fdcfc86a958776cc3f0b09da536ef35.jpeg) ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 12:42pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/2 "2022-01-05T12:42:45Z")
If you click on the blue URL "The album on [Discogs.com](http://Discogs.com)" do you see a picture there? ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:44pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/3 "2022-01-05T12:44:42Z")
![1](https://community.mp3tag.de/uploads/default/original/2X/4/45c2c00b2b326ad33373938ca15f4506b04d2346.jpeg) ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 12:45pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/4 "2022-01-05T12:45:50Z")
Your linked release > **[Cradle Of Filth – Existence Is Futile (2021, CD)](https://www.discogs.com/de/release/21403831-Cradle-Of-Filth-Existence-Is-Futile)** > > View credits, reviews, tracks and shop for the 2021 CD release of "Existence Is Futile" on Discogs. has NO picture online. There are several other release WITH picture... ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:46pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/5 "2022-01-05T12:46:39Z")
I tried all the releases and i tried a lot of other albums. There's no pictures in MP3Tag ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 12:47pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/6 "2022-01-05T12:47:18Z")
Please tell us a release URL where you see a picture online, but not in Mp3tag. ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:48pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/7 "2022-01-05T12:48:46Z")
> **[Cradle Of Filth – Existence Is Futile (2021, CD)](https://www.discogs.com/release/20697928-Cradle-Of-Filth-Existence-Is-Futile)** > > View credits, reviews, tracks and shop for the 2021 CD release of "Existence Is Futile" on Discogs. ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:50pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/8 "2022-01-05T12:50:45Z")
> **[Steel Angel – ...And The Angels Were Made Of Steel (1985, Vinyl)](https://www.discogs.com/release/3385980-Steel-Angel-And-The-Angels-Were-Made-Of-Steel)** > > View credits, reviews, tracks and shop for the 1985 Vinyl release of "...And The Angels Were Made Of Steel" on Discogs. ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 12:51pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/9 "2022-01-05T12:51:27Z")
Both pictures have a "strange" extension R-20697928-1635091808-1475 **.jpeg.jpg** R-3385980-1382624005-4493 **.jpeg.jpg** Could that be the reason? ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:52pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/10 "2022-01-05T12:52:29Z")
And i can show hundreds of others... ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:54pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/11 "2022-01-05T12:54:05Z")
All the covers on discogs have the same extension ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [January 5, 2022, 12:55pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/12 "2022-01-05T12:55:33Z")
Could you also check whether you have set the correct settings in the Utils button menu of the tag sources dialogue? ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 12:57pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/13 "2022-01-05T12:57:15Z")
![1](https://community.mp3tag.de/uploads/default/original/2X/9/9a4b4ab3248bb1c69199418a98ad5efba904b774.jpeg) This time i used Musicbrains for tagging. Same problem. Without cover ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [January 5, 2022, 1:01pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/14 "2022-01-05T13:01:33Z")
The Utils menu should also show the options to save the cover to tag and/or to the file system and to extract the cover. So - what has changed a couple of days ago? New PC? New installation? Some kind of crash? ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 1:02pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/15 "2022-01-05T13:02:32Z")
Nothing. Just happens over the night... ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 1:09pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/16 "2022-01-05T13:09:04Z")
The Util-Button should show: ![image](https://community.mp3tag.de/uploads/default/original/2X/b/be68c7b7f763b7de630925b11cbe0e3b4a2fdbab.png) Maybe a deinstallation and new installation of Mp3tag can help? ---
**Author:** ![warmetal](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/w/bbce88/32.png) [@warmetal](https://community.mp3tag.de/u/warmetal)\ **Post date:** [January 5, 2022, 1:11pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/17 "2022-01-05T13:11:09Z")
I have at least three times made a new reinstallation... ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [January 5, 2022, 1:11pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/18 "2022-01-05T13:11:45Z")
And ... apparently, similar functions are also available in the context menu of the picture frame - could you also check there, please? ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [January 5, 2022, 1:12pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/19 "2022-01-05T13:12:37Z")
![image](https://community.mp3tag.de/uploads/default/original/2X/5/517c57c7978e9c9d71d0e7f64194b86dc4701076.png) ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [January 5, 2022, 1:17pm UTC](https://community.mp3tag.de/t/dont-getting-imges/55755/20 "2022-01-05T13:17:49Z")
I am not sure if the picture access has anything to do with the functions in the tag sources dialogue. The next things are guess work: could it be that your internet provider blocks the picture download (happens occasionally with mobile connections)? Could it be that some other error has occurred during installation that it would be best to start with a brandnew mp3tag.cfg file (which would mean that you rename or delete it while MP3tag is closed) and then see whether you get all the functions and pictures back? Could it be that you have configured something in your router to block the picture transfer? [Next page](https://community.mp3tag.de/t/dont-getting-imges/55755.md?page=2)