# Downloaded the new MP3tag- NO BOX FOR ALBUM COVERS? **URL:** \ **Category:** Support\ **Created:** [February 12, 2023, 10:49am UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039 "2023-02-12T10:49:46Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![Abuelo](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/ba9def/32.png) [@Abuelo](https://community.mp3tag.de/u/Abuelo)\ **Post date:** [February 12, 2023, 12:38pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/21 "2023-02-12T12:38:54Z")
It´s saying the same except for the time 12:22:12 (32-bit) ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [February 12, 2023, 12:45pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/22 "2023-02-12T12:45:24Z")
This is not exactly the same because there are two different Mp3tag versions: The one is for (older) 32-bit systems -\> usually installed in `C:\Program Files (x86)` The other one is for (newer) 64-bit systems -\> usually installed in `C:\Program Files` My version is the 64-bit-variant, downloaded from [here](https://www.mp3tag.de/download.html) with the name `mp3tagv319-x64-setup.exe` and yours seems to be the 32bit-version: `mp3tagv319setup.exe` I assume, that you currently have a mixed installation for both versions. Please check the following: Do you find Mp3tag in both of your local folders: `C:\Program Files (x86)` and `C:\Program Files` Please follow the instructions here: > [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250): > > I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of … ---
**Author:** ![Abuelo](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/ba9def/32.png) [@Abuelo](https://community.mp3tag.de/u/Abuelo)\ **Post date:** [February 12, 2023, 12:56pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/23 "2023-02-12T12:56:16Z")
I deleted all the MP3tags and downloaded the 64-bit It is still not showing the album cover box? ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [February 12, 2023, 12:58pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/24 "2023-02-12T12:58:32Z")
You also need to manually delete the `%appdata%\Mp3tag` folder after deinstallation and before you install the 64-bit-version again. **IMPORTANT:** Please backup your Mp3Settings.zip (created from File -\> Save configuration) before deleting the above folder. Just in case... ---
**Author:** ![Abuelo](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/ba9def/32.png) [@Abuelo](https://community.mp3tag.de/u/Abuelo)\ **Post date:** [February 12, 2023, 1:10pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/25 "2023-02-12T13:10:48Z")
I deleted all the MP3tag s and reloaded I now have the album photo box You got me there in the end wonderful Thank you for your help and assistance PS I am a senior citizen and find **technology** extremenly difficult. So again than you for your understanding Regards Rj ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [February 12, 2023, 1:13pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/26 "2023-02-12T13:13:58Z")
> [@Abuelo](#): > > Thank you for your help and assistance Your welcome. And congratulation on your success! ---
**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\ **Post date:** [March 14, 2023, 1:14pm UTC](https://community.mp3tag.de/t/downloaded-the-new-mp3tag-no-box-for-album-covers/60039/27 "2023-03-14T13:14:26Z")
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