# Error when I open mp3tag **URL:** \ **Category:** Support\ **Created:** [November 23, 2018, 8:59pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657 "2018-11-23T20:59:03Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Katherine](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/k/f9ae1b/32.png) [@Katherine](https://community.mp3tag.de/u/Katherine)\ **Post date:** [November 23, 2018, 8:59pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/1 "2018-11-23T20:59:03Z")
_Edit: removed crash dump_ I don't know why I can't use the application... Any idea? ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 23, 2018, 9:07pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/2 "2018-11-23T21:07:39Z")
Perhaps the user account with which you installed the program is not the one with which you run it Or you had a previous installation and the mp3tag.cfg file is corrupt - what happens if you rename it? ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [November 23, 2018, 9:14pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/3 "2018-11-23T21:14:20Z")
The crash happens somewhere out of the Mp3tag code base, so it's unlikely that it's related to your user account or configuration. Do you see anything in the Mp3tagError.log from `%APPDATA%\Mp3tag\` after the crash? Did it work before and now it don't or is it the first time using Mp3tag? ---
**Author:** ![Katherine](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/k/f9ae1b/32.png) [@Katherine](https://community.mp3tag.de/u/Katherine)\ **Post date:** [November 23, 2018, 11:26pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/4 "2018-11-23T23:26:55Z")
Yesterday I installed it . It works perfectly... But When I tried to open today didn´t work . I can open and it works if I don't touch anything. After that a error message window is open ![Captura%20de%20pantalla%20(17)](https://community.mp3tag.de/uploads/default/original/2X/e/ea952eaad094bcce903355a1774403ceb6a78410.png) ---
**Author:** ![Katherine](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/k/f9ae1b/32.png) [@Katherine](https://community.mp3tag.de/u/Katherine)\ **Post date:** [November 24, 2018, 1:05am UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/5 "2018-11-24T01:05:25Z")
Okay , I install and unistall 10 times . diferent versions , same error, I think something is wrong with my computer. I'm so frustated ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [November 24, 2018, 8:25am UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/6 "2018-11-24T08:25:40Z")
You can send another crash dump and I'll try if it reveals something different that the first one. And: did you install something else or changed something in your Windows in between the day it worked and the day it didn't anymore? ---
**Author:** ![Katherine](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/k/f9ae1b/32.png) [@Katherine](https://community.mp3tag.de/u/Katherine)\ **Post date:** [November 25, 2018, 3:50pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/7 "2018-11-25T15:50:52Z")
_Edit: removed crash dump_ mmm nope. But the the light went away while I was using the computer. And I think the app was opened ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [November 25, 2018, 5:25pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/8 "2018-11-25T17:25:44Z")
It's no different from the other crash dump, except that you seem to be using v2.87a now. Sorry, I can't identify the issue here. ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 25, 2018, 6:14pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/9 "2018-11-25T18:14:31Z")
> [@Katherine](#): > > But the the light went away while I was using the computer. And I think the app was opened After such an incident I would always check the file system integrity, e.g. with an administrator command shell and the command chkdsk c: /v /f and repeat that for all internal drives. It may be necessary to boot the system to start the repair process. ---
**Author:** ![Katherine](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/k/f9ae1b/32.png) [@Katherine](https://community.mp3tag.de/u/Katherine)\ **Post date:** [November 25, 2018, 10:13pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/10 "2018-11-25T22:13:26Z")
I solved the problem! well... I just reboot the system and it works! ---
**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\ **Post date:** [February 9, 2026, 12:27pm UTC](https://community.mp3tag.de/t/error-when-i-open-mp3tag/43657/11 "2026-02-09T12:27:47Z")