# \[F\] Installation
**URL:** https://community.mp3tag.de/t/f-installation/13728
**Category:** Fixed Bugs
**Tags:** bug-fixed
**Created:** [August 6, 2012, 11:48am UTC](https://community.mp3tag.de/t/f-installation/13728 "2012-08-06T11:48:38Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@sproyy](https://community.mp3tag.de/u/sproyy)
#### Post date: [August 6, 2012, 11:48am UTC](https://community.mp3tag.de/t/f-installation/13728/1 "2012-08-06T11:48:38Z")
I am unable to instal v. 2.52 on my computer (i5, 4GB RAM, 1TB HDD). It goes through the initial part but when installing is to start, it says that I must stop all other instances of mp3tag, although this is the first time I am installing it!
A screenshot is enclosed.
Hope you can help me instal it quickly!
Thanks,
sproyy
---
### Author:  [@DetlevD](https://community.mp3tag.de/u/DetlevD)
#### Post date: [August 6, 2012, 12:08pm UTC](https://community.mp3tag.de/t/f-installation/13728/2 "2012-08-06T12:08:47Z")
> [@SP Roy](#):
>
> I am unable to instal v. 2.52 on my computer (i5, 4GB RAM, 1TB HDD). It goes through the initial part but when installing is to start, it says that I must stop all other instances of mp3tag, although this is the first time I am installing it! A screenshot is enclosed.
> Hope you can help me instal it quickly! Thanks,sproyy
You did not say what operating system is involved.
Well ... at first you should consider the error message.
It seems that you do not know how to use the Windows Taskmanager ... so the quickest way to prove the error message itself is ... shutdown the computer, then restart, then try the installation of Mp3tag again.
DD.20120806.1611.CEST
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### Author:  [@mjcm](https://community.mp3tag.de/u/mjcm)
#### Post date: [August 6, 2012, 11:25pm UTC](https://community.mp3tag.de/t/f-installation/13728/3 "2012-08-06T23:25:43Z")
Did you try to Right click on the Setup File and select Run as Administrator ?
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### Author:  [@mp3taghl](https://community.mp3tag.de/u/mp3taghl)
#### Post date: [August 9, 2012, 3:19pm UTC](https://community.mp3tag.de/t/f-installation/13728/4 "2012-08-09T15:19:01Z")
the 2.52 version do not install with the windows vista.
Is return a error:
* * *
## 16 bit MS-DOS Subsystem
## The NTVDM CPU has encountered an illegal instruction. CS:124f IP:0119 OP:63 6f 64 69 6e Choose 'Close' to terminate the application.
## Fechar Ignorar
best regards
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 10, 2012, 3:07am UTC](https://community.mp3tag.de/t/f-installation/13728/5 "2012-08-10T03:07:16Z")
> [@mp3taghl](#):
>
> the 2.52 version do not install with the windows vista.
> ...
Have you made sure that you install it with a user-id that has administrator permissions?
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### Author:  [@mjcm](https://community.mp3tag.de/u/mjcm)
#### Post date: [August 10, 2012, 12:14pm UTC](https://community.mp3tag.de/t/f-installation/13728/6 "2012-08-10T12:14:23Z")
> [@mp3taghl](#):
>
> the 2.52 version do not install with the windows vista.
> Is return a error:
>
> * * *
>
> ## 16 bit MS-DOS Subsystem
>
> The NTVDM CPU has encountered an illegal instruction.
> CS:124f IP:0119 OP:63 6f 64 69 6e Choose 'Close' to terminate the application.
It could be that the file is corrupt, please try to download it again, but also have you checked your PC for malware recently ??
[http://answers.microsoft.com/en-us/windows...cf-fd63d3f579b2](http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/startup-error-16-bit-ms-dos-dubsystemthe-ntvdm-cpu/1ad0a822-4980-4bfe-9acf-fd63d3f579b2)
---
### Author:  [@mp3taghl](https://community.mp3tag.de/u/mp3taghl)
#### Post date: [August 11, 2012, 11:06pm UTC](https://community.mp3tag.de/t/f-installation/13728/7 "2012-08-11T23:06:08Z")
> [@Mike\_nl](#):
>
> It could be that the file is corrupt, please try to download it again, but also have you checked your PC for malware recently ??
>
> [http://answers.microsoft.com/en-us/windows...cf-fd63d3f579b2](http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/startup-error-16-bit-ms-dos-dubsystemthe-ntvdm-cpu/1ad0a822-4980-4bfe-9acf-fd63d3f579b2)
Hi,
i run as a admin but i have the error.
I check if was any malware but everything is ok.
I re-download again the file but i have the same error.
thks.
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### Author:  [@DetlevD](https://community.mp3tag.de/u/DetlevD)
#### Post date: [August 12, 2012, 3:45am UTC](https://community.mp3tag.de/t/f-installation/13728/8 "2012-08-12T03:45:54Z")
> [@SP Roy](#):
>
> I am unable to instal v. 2.52 on my computer (i5, 4GB RAM, 1TB HDD). It goes through the initial part but when installing is to start, it says that I must stop all other instances of mp3tag, although this is the first time I am installing it!. ...
Do you have the problem solved and are are willing to tell us, what you have done so far?
DD.20120812.0746.CEST
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### Author:  [@DetlevD](https://community.mp3tag.de/u/DetlevD)
#### Post date: [August 12, 2012, 3:57am UTC](https://community.mp3tag.de/t/f-installation/13728/9 "2012-08-12T03:57:32Z")
> [@mp3taghl](#):
>
> ... The NTVDM CPU has encountered an illegal instruction. ...
I have never seen such error message in my lifetime!
Shoots in the dark ...
... read there ...
[http://support.microsoft.com/kb/196453/en-us](http://support.microsoft.com/kb/196453/en-us)
... is there any virtualization software running?
DD.20120812.0757.CEST
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### Author:  [@sproyy](https://community.mp3tag.de/u/sproyy)
#### Post date: [August 16, 2012, 12:41pm UTC](https://community.mp3tag.de/t/f-installation/13728/10 "2012-08-16T12:41:49Z")
Dear All,
Sorry for the delay in responding. I could instal it without any problem by right-clicking and "run as administrator". BTW, I use Win 7 Ultimate (64-bit).
Thanks for your help.
Regards,
SP Roy
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [December 28, 2018, 2:06pm UTC](https://community.mp3tag.de/t/f-installation/13728/11 "2018-12-28T14:06:33Z")
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