# Field turns white in File List upon click and application freezes
**URL:** https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003
**Category:** Support
**Created:** [August 31, 2023, 5:37pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003 "2023-08-31T17:37:01Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [August 31, 2023, 5:37pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/1 "2023-08-31T17:37:01Z")
just look at my screenshot please and explain to me the process to solve the problem it's been a long time that I use mp3tag I never have such a recurring bug
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 31, 2023, 5:44pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/2 "2023-08-31T17:44:27Z")
Could you describe what you do, where you see the bug.
If an entry appears without any fields then it could be that the file has been deleted outside MP3tag.
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [August 31, 2023, 6:53pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/3 "2023-08-31T18:53:39Z")
when I click on the file name field it becomes completely white and the application freezes
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 31, 2023, 6:57pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/4 "2023-08-31T18:57:46Z")
Does this happen to all the files or just this single one or only some and others behave normally?
Have you checked the file für consistency and that it has not been corrupted?
If you are in doubt, could you supply such a file?
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [August 31, 2023, 7:28pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/5 "2023-08-31T19:28:37Z")
no several mp3 files each time I click on the name of an mp3 file instead of being able to rename the name its like a white cursor I checked with only one music I have exactly the same problem
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [August 31, 2023, 7:34pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/6 "2023-08-31T19:34:18Z")
Here are links some programs to check the integrity:
> [@How to check files for errors?](https://community.mp3tag.de/t/how-to-check-files-for-errors/44633):
>
> It’s required and often helps to reduce support cycles to check files for errors before filing a bug report. Symptoms of erroneous files are often missing or wrong bitrate or length audible blips or skips tags seem to be sticky and cannot be removed There are some really good tools to check the files for errors, namely MP3 Diags — identifies many different issues in MP3 files Website: [http://mp3diags.sourceforge.net](http://mp3diags.sourceforge.net) Download: [MP3 Diags - Getting MP3 Diags](http://mp3diags.sourceforge.net/010_getting_the_program.html#binWindows) If the font size in MP3 Diags is …
Try mp3diags first.
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [September 1, 2023, 1:55am UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/7 "2023-09-01T01:55:23Z")
> [@ohrenkino](#):
>
> mp3diags
I installed mp3 diag but I don't understand anything about the application I looked on the net I couldn't find a tutorial
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 1, 2023, 5:44am UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/8 "2023-09-01T05:44:15Z")
Start mp3diags
Click on the cogswheel top left
A dialogue to select folders opens.
Select the folder with the problematic files
Let MP3diags make its analysis run
See what is reported about the files.
Anything about truncated or bad streams means that the file is broken.
Missing pictures, low quality or too much padding can be ignored
---
### Author:  [@poster](https://community.mp3tag.de/u/poster)
#### Post date: [September 1, 2023, 5:47am UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/9 "2023-09-01T05:47:49Z")
> [@KERNEL](#):
>
> when I click on the file name field it becomes completely white and the application freezes
Do you use the library feature in Mp3Tag?
If yes, what happens if you copy these files to another directory which is not covered by your library and drag them into Mp3Tag?
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [September 1, 2023, 3:41pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/10 "2023-09-01T15:41:35Z")
> [@poster](#):
>
> Do you use the library feature in Mp3Tag?
> If yes, what happens if you copy these files to another directory which is not covered by your library and drag them into Mp3Tag?
my directory is currently this one E:\Program Files\Mp3tag\
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 1, 2023, 3:45pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/11 "2023-09-01T15:45:06Z")
The question about the library feature aims at this option:
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [September 1, 2023, 3:49pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/12 "2023-09-01T15:49:02Z")
no the library is not activated
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 1, 2023, 3:50pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/13 "2023-09-01T15:50:46Z")
which means that MP3tag does not try to read data from somewhere that does not exist anymore in the library. Thank you @poster for this idea.
Which means: @KERNEL, you would still have to check the files with MP3diags.
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [September 1, 2023, 3:53pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/14 "2023-09-01T15:53:58Z")
> [@ohrenkino](#):
>
> MP3diags
I tried with mp3diag but I don't understand how it works
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 1, 2023, 3:57pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/15 "2023-09-01T15:57:28Z")
Did you follow my description?
> [@Field turns white in File List upon click and application freezes](https://community.mp3tag.de/t/version-3-22-bug/62003/8):
>
> Start mp3diags Click on the cogswheel top left A dialogue to select folders opens. Select the folder with the problematic files Let MP3diags make its analysis run See what is reported about the files. Anything about truncated or bad streams means that the file is broken. Missing pictures, low quality or too much padding can be ignored
Alternatively: could you supply one of the problematic files so that we could have a look at it?
Where did you get the files? We had a couple of problem reports about files from online converters that in the end where not what they claimed to be.
---
### Author:  [@KERNEL](https://community.mp3tag.de/u/KERNEL)
#### Post date: [September 1, 2023, 4:03pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/16 "2023-09-01T16:03:12Z")
These are just music albums that I downloaded
---
### Author:  [@MotleyG](https://community.mp3tag.de/u/MotleyG)
#### Post date: [September 1, 2023, 4:07pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/17 "2023-09-01T16:07:15Z")
An example of one of these files would be helpful. Depending on the source of the download and the actual format, often these can be have issues that need to be corrected. If you can store one on a shared site and paste the link here, it can be checked to see if the same issue can be replicated.
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [September 1, 2023, 4:31pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/19 "2023-09-01T16:31:01Z")
I would like to get a file from your machine. I do not feel like trying out the albums on that linked site and see whether they are ok or whether there could be a problem
Also, this would only show what happens in my environment but not if there is something wrong in yours.
---
### Author:  [@MotleyG](https://community.mp3tag.de/u/MotleyG)
#### Post date: [September 1, 2023, 4:52pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/20 "2023-09-01T16:52:24Z")
This doesn’t help to share the file from your environment where you are finding these issues. That will be where we can isolate any problems and firm up a solution for you.
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [September 1, 2023, 5:15pm UTC](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003/21 "2023-09-01T17:15:01Z")
FYI, I’ve removed the post with the link to the download site.
[Next page](https://community.mp3tag.de/t/field-turns-white-in-file-list-upon-click-and-application-freezes/62003.md?page=2)