# Freezing when trying to get album art

**URL:** https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104
**Category:** Support
**Created:** [January 28, 2022, 6:54pm UTC](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104 "2022-01-28T18:54:42Z")
**Posts on this page:** 1
**Showing post:** 18

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### Author: ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [February 4, 2022, 6:29pm UTC](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104/18 "2022-02-04T18:29:19Z")

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Could you please tell us what you expect from the forum participants?  
I honestly do not understand why you do not try out any of the offered suggestions and tell us what the result are in respect to the original problem of "freezing" - as no-one apparently could reproduce your observation.  
Me, for my own part, I do not expect you to change your workflow if you do not like the other ways - but I expect you to limit down the possible options for the root cause.  
If in the end the result is

> [@xpac5896a](#):
>
> it might even be me that's causing the freezing

then that is just the way it is - but if the other ways did not cause the freezing then this might be an alternative.  
by now at least 2 people have spent their time and thought about your problem. I think it would be an act of decency to value this time and also spent some effort to narrow down the cause - which would mean to answer the already known questions.

I would also like to draw your attention to the just recently published

> [@Hints for asking Support Requests](https://community.mp3tag.de/t/hints-for-asking-support-requests/56190):
>
> If you need support using Mp3tag, you can help the community members that are about to support you in finding a solution or workaround to your problem, by following these simple guidelines. Be descriptive, also in what you’ve already tried Please give a short explanation what’s not working as expected or what you’re trying to achieve. It’s best to know any details about the problem at hand and especially, what steps you’ve already tried to solve it by yourself. Helpful information also includ…

Perhaps they shed some light on why you are being asked those questions.

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_[View the full topic](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104)._