# Freezing when trying to get album art **URL:** https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104 **Category:** Support **Created:** [January 28, 2022, 6:54pm UTC](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104 "2022-01-28T18:54:42Z") **Posts on this page:** 1 **Showing post:** 8
### Author: ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino) #### Post date: [January 30, 2022, 6:14pm UTC](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104/8 "2022-01-30T18:14:48Z")
> [@xpac5896a](#): > > The way I have my picture files set up How far have we gone off the original topic? Do you suspect that the naming scheme causes problems? > [@xpac5896a](#): > > If you have all your album art in one folder how are you supposed to identify which album or record is supposed to go with a specific song? This may be a good question - but so far I have not got it together with the orginal freeze problem. > [@xpac5896a](#): > > I find it works fine for me until the Explorer window freezes Is this always the same file (picture and/or music)? Have you checked the files for integrity? Playing them is not enough, you have to use the linked utitlities: > [@How to check files for errors?](https://community.mp3tag.de/t/how-to-check-files-for-errors/44633): > > It’s required and often helps to reduce support cycles to check files for errors before filing a bug report. Symptoms of erroneous files are often missing or wrong bitrate or length audible blips or skips tags seem to be sticky and cannot be removed There are some really good tools to check the files for errors, namely MP3 Diags — identifies many different issues in MP3 files Website: [http://mp3diags.sourceforge.net](http://mp3diags.sourceforge.net) Download: [MP3 Diags - Getting MP3 Diags](http://mp3diags.sourceforge.net/010_getting_the_program.html#binWindows) If the font size in MP3 Diags is … > [@xpac5896a](#): > > I wish I had the ability to add a screen shot t show you what I mean. This is the instruction that you find on the internet if you search for "How to make a screenshot in windows": How to Take Screenshots in Windows 10 ``` Use Shift-Windows Key-S and Snip & Sketch. ... Use the Print Screen Key With Clipboard. ... Use Print Screen Key With OneDrive. ... Use the Windows Key-Print Screen Shortcut. ... Use the Windows Game Bar. ... Use the Snipping Tool. ... Use Snagit. ... Double-Click Your Surface Pen. ``` Here is a description how to add a screenshot to a post: > [@Files aren\`t removed](https://community.mp3tag.de/t/files-aren-t-removed/54900/14): > > You can add it directly in your answer from your clipboard. (Just press CTRL+V after you made your screenshot with PrintScreen or a third party tool). Or you can use the 7. button in your answer menu toolbar, called "Upload" [image] The only way I know not to reload the last used directory in Mp3tag is the one from [my answer above](https://community.mp3tag.de/t/files-aren-t-removed/54900/9). --- _[View the full topic](https://community.mp3tag.de/t/freezing-when-trying-to-get-album-art/56104)._