# Installation error message **URL:** https://community.mp3tag.de/t/installation-error-message/62261 **Category:** Support **Created:** [September 30, 2023, 4:56pm UTC](https://community.mp3tag.de/t/installation-error-message/62261 "2023-09-30T16:56:35Z") **Posts on this page:** 1 **Showing post:** 2
### Author: ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover) #### Post date: [September 30, 2023, 5:11pm UTC](https://community.mp3tag.de/t/installation-error-message/62261/2 "2023-09-30T17:11:25Z")
Maybe you can follow this advices: > [@V.3.16 x64 upgrade fails to install context menu](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575): > > I tried to uninstall x32 and then install x64. I selected the context menu option during the install, which had already been installed in the x32 version. The x64 install hung up with the message: Staging Sparse Package failed C:\Program Files\Mp3tag\Mp3tagShell.msix. Windows cannot install package 35795 Florian Heidenreich.Mp3tag.ShellExtension\_3.15.0.0\_x64\_hyhc94k68ebpm because it is already installed with a different external location. Next I tried uninstalling x64, reboot, re-install. Same … --- _[View the full topic](https://community.mp3tag.de/t/installation-error-message/62261)._