# Installation of 3,16b (64bit) ends with an error message
**URL:** https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735
**Category:** Support
**Created:** [June 24, 2022, 11:11am UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735 "2022-06-24T11:11:11Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 11:11am UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/1 "2022-06-24T11:11:11Z")
Tried to install 3.16b over existing 3.16a
- MP3Tag is installed in "C:\Program Files\Mp3tag\Mp3tag.exe"
- Started install with "doubleclick" on 64bit installation file
- Error message "Staging Starse Package..." appears (see attachement)
- Installation is aborted / 3.16b is not installed
Thanks for caring! 🙂
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 24, 2022, 11:30am UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/2 "2022-06-24T11:30:58Z")
Can you post the output of
`powershell -c "get-appxpackage -name *mp3tag*"`
from a command prompt **with admin rights**?
Also, are you sure that there are no other installations of Mp3tag on your system?
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 4:59pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/3 "2022-06-24T16:59:21Z")
Name : 35795FlorianHeidenreich.Mp3tag.ShellExtension
Publisher : CN=Florian Heidenreich, O=Florian Heidenreich, S=Sachsen, C=DE
Architecture : X64
ResourceId :
Version : 3.16.1.0
PackageFullName : 35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.16.1.0\_x64\_\_hyhc94k68ebpm
InstallLocation : C:\Program
Files\WindowsApps\35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.16.1.0\_x64\_\_hyhc94k68ebpm
IsFramework : False
PackageFamilyName : 35795FlorianHeidenreich.Mp3tag.ShellExtension\_hyhc94k68ebpm
PublisherId : hyhc94k68ebpm
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : False
IsPartiallyStaged : False
SignatureKind : Developer
Status : Ok
I'm not sure - for I wonder it installs in C:\Program Files instead of C:\Program Files (x86).
But when I see "installed apps" it only shows it in the C:\Program Files path
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 5:00pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/4 "2022-06-24T17:00:07Z")
And no, it is no developer's build of windows 11 but the "regular" one
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 24, 2022, 5:07pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/5 "2022-06-24T17:07:20Z")
> [@ehrlacher](#):
>
> I'm not sure - for I wonder it installs in C:\Program Files instead of C:\Program Files (x86).
C:\Program Files is used for 64-bit apps, and C:\Program Files (x86) for 32-bit apps. It's not enforced by the system, but more of a convention.
What happens if you uninstall ([keep your settings and create a backup](https://docs.mp3tag.de/getting-started/installation/#backup-and-restore-configuration)) and re-install?
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 5:45pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/6 "2022-06-24T17:45:56Z")
I'm quite sure, that deinstall and reinstall will fix it - but it's not about me. I see myself as "Beta Tester" (I guess, that's the aim of Beta Software) so I fear many others will get the error.
I installed the 32 bit in "C:\Program Files (x86)" and did only "Update" installations, so at any point it must has been moved to C:\Program Files (but not by me ;-))
Of course I will deinstall and re-install (latest with the next build) - but as said before I am quite sure it will fix this and this would mean, that we have to tell any other user, experiencing this error, to deinstal and reinstall...
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 5:48pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/7 "2022-06-24T17:48:20Z")
OK, while starting the uninstall, I see, what happens:
3.16a still is installed in C:\Program Files (x86) - as there was any MP3Tag built before.
Now 3.16b tries BY DEFAULT not to install in the existing "x86"-Folder but in C:\Program Files - this causes the error.
So if 3.16b is set to install in C:\Program Files by default You maybe might built in a deinstall routine for C:\Program Files (x86) before...
(I will do it manually now)
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 5:51pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/8 "2022-06-24T17:51:29Z")
Done and worked.
But - as expected - "C:\Program Files is set by default though the old installation is in "C:\Program Files (x86)\ ...
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 24, 2022, 6:13pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/9 "2022-06-24T18:13:32Z")
OK, glad there is now an explanation for the issue you're experiencing.
I've explained the different folders and the recommended upgrade path in this post, which also mentions prior deinstallation of the 32-bit version.
> [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250):
>
> I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …
The 64-bit version also uses a different view on the Windows Registry which is used to remember the previous installation folder.
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### Author:  [@ehrlacher](https://community.mp3tag.de/u/ehrlacher)
#### Post date: [June 24, 2022, 6:38pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/10 "2022-06-24T18:38:47Z")
Yes, I (!) know. But while beta-testing I always have the "normal", not-so-experienced user in mind and he/she won't read our posts but just "cry for help"😉
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [August 13, 2023, 3:12pm UTC](https://community.mp3tag.de/t/installation-of-3-16b-64bit-ends-with-an-error-message/57735/11 "2023-08-13T15:12:41Z")
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