# Loading existing mp3 tags
**URL:** https://community.mp3tag.de/t/loading-existing-mp3-tags/3669
**Category:** Support
**Created:** [August 16, 2006, 10:52am UTC](https://community.mp3tag.de/t/loading-existing-mp3-tags/3669 "2006-08-16T10:52:56Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@ronaldvr](https://community.mp3tag.de/u/ronaldvr)
#### Post date: [August 16, 2006, 10:52am UTC](https://community.mp3tag.de/t/loading-existing-mp3-tags/3669/1 "2006-08-16T10:52:56Z")
I am new to the use of MP3TAG and want to use it to organize the current tags I have in my music collection. I have the strange situation however that I am not seeing the MP3 Tags while they are there. I am using a Sonos audio system and noticed that on some of the MP3 music more information was available then I saw in MP3 Tag I checked things and noticed that in MP3 Bookhelper and Tag&Rename the information came up.
I was using the latest official release V2.36a and deinstalled and went for V2.36d instead and then I saw the Tag information again. Problem solved I thought but this was not for long. After changing the options in Mp3Tag I again could not see the tags. I deinstalled again and installed it again and changed less in the tools / option menu and now it seems to work still. Am I doing something wrong here or is this a known issue / bug. Note that when I cannot see the tags I am still able to see the majority of other tags.
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### Author:  [@Sebastian\_Mares](https://community.mp3tag.de/u/Sebastian_Mares)
#### Post date: [August 17, 2006, 6:27am UTC](https://community.mp3tag.de/t/loading-existing-mp3-tags/3669/2 "2006-08-17T06:27:17Z")
Maybe your audio system does not support unicode or ID3v2.4 tags. Try writing unicode ID3v2.3 tags instead. If that doesn't work, switch to ISO.
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### Author:  [@ronaldvr](https://community.mp3tag.de/u/ronaldvr)
#### Post date: [August 17, 2006, 7:31am UTC](https://community.mp3tag.de/t/loading-existing-mp3-tags/3669/3 "2006-08-17T07:31:37Z")
No the problem was the other way around my Sonos system was seeing the tags but the MP3TAG software wasn't. Doing a new install and not changing everything in once in the tool / options menu seems to keep the tags usable. Doesn't sound to logical to me but now is it working and I try not to change anything in the settings.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [February 9, 2026, 12:19pm UTC](https://community.mp3tag.de/t/loading-existing-mp3-tags/3669/4 "2026-02-09T12:19:51Z")