# MP3 does not load files **URL:** \ **Category:** Support\ **Created:** [November 3, 2021, 9:52am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003 "2021-11-03T09:52:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![MarcD](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/m/e99b99/32.png) [@MarcD](https://community.mp3tag.de/u/MarcD)\ **Post date:** [November 3, 2021, 9:52am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/1 "2021-11-03T09:52:44Z")
I use mp3tag for years. Always satisfied. Windows11 now. Have installed lates mp3tag-version. It will not load any file. I get the symbol of not allowed. Configuration problem? ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [November 3, 2021, 9:56am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/2 "2021-11-03T09:56:05Z")
Can you send a screenshot or is this during drag'n'drop ("symbol not allowed")? If the latter, the other process you're dragging from runs from another user account than the Mp3tag process. ---
**Author:** ![MarcD](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/m/e99b99/32.png) [@MarcD](https://community.mp3tag.de/u/MarcD)\ **Post date:** [November 3, 2021, 10:03am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/3 "2021-11-03T10:03:20Z")
The symbol is not visible on the screen shot Florian. It is during drag'ndrop yes. If I try to import using the explorer the foldrs are empty? ---
**Author:** ![MarcD](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/m/e99b99/32.png) [@MarcD](https://community.mp3tag.de/u/MarcD)\ **Post date:** [November 3, 2021, 10:19am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/4 "2021-11-03T10:19:07Z")
![screenshot](https://community.mp3tag.de/uploads/default/original/2X/2/2363fdd579c151fdd2a1304233d75615137731f1.jpeg) mp3tag does not find the files as you can see it is empty. Thre are flac files though. ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 3, 2021, 10:33am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/5 "2021-11-03T10:33:43Z")
if you select to open a folder, then the OS selection dialogue does not show files but only folders. ---
**Author:** ![MarcD](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/m/e99b99/32.png) [@MarcD](https://community.mp3tag.de/u/MarcD)\ **Post date:** [November 3, 2021, 10:36am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/6 "2021-11-03T10:36:54Z")
Thank you. But I cannot drag the files in as well. I see this on my desktop. ![image](https://community.mp3tag.de/uploads/default/original/2X/7/7061bebc97a28ee62ce8357172e69f6637f44751.png) What does that mean? ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 3, 2021, 10:43am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/7 "2021-11-03T10:43:15Z")
This means that you have to run MP3tag as Administrator. How did you install MP3tag? Doesn't it run under the same account as the one with which you installed it? ---
**Author:** ![MarcD](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/m/e99b99/32.png) [@MarcD](https://community.mp3tag.de/u/MarcD)\ **Post date:** [November 3, 2021, 10:52am UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/8 "2021-11-03T10:52:52Z")
Thank you ohrenkino. I re-installed. Now it works. ---
**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\ **Post date:** [February 9, 2026, 12:29pm UTC](https://community.mp3tag.de/t/mp3-does-not-load-files/55003/9 "2026-02-09T12:29:30Z")