# MP3Tag opens runs but the UI never comes up

**URL:** <https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637>\
**Category:** Support\
**Tags:** installation\
**Created:** [April 6, 2023, 5:38am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637 "2023-04-06T05:38:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![PGrace](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/p/4da419/32.png) [@PGrace](https://community.mp3tag.de/u/PGrace)\
**Post date:** [April 6, 2023, 5:38am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/1 "2023-04-06T05:38:30Z")

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Ungraded to MP3Tag 3.20 x64 in WIn10 22H2.  
Running the program shows an hourglass for a second or two, then nothing. No UI window opens. Process shows in Task Manager, 0% CPU, 11.7MB Memory.

```auto
Log file: 
================================================================================
Mp3tag v3.20 - 05.04.2023 - 22:20:36
--------------------------------------------------------------------------------
OS-Version: Windows 10 (build 19045), 64-bit
--------------------------------------------------------------------------------
Build: Mar 31 2023 14:13:50 (64-bit)
--------------------------------------------------------------------------------
AppPath: 414.777.167.872 Bytes frei (C:\Program Files\Mp3tag\)
DataPath: 414.777.167.872 Bytes frei (C:\Users\PGrace\AppData\Roaming\Mp3tag\data\)
TempPath: 414.777.167.872 Bytes frei (C:\Users\PGrace\AppData\Local\Temp\Mp3tag v3.20\)
================================================================================

```

Ran program via desktop shortcut and context menu. Neither worked.  
Tried power cycle. No change  
Uninstalled/reinstalled. No change.  
Uninstalled, installed 32bit. No Change.  
Uninstalled, installed 64bit administrator. No change.

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**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\
**Post date:** [April 6, 2023, 5:48am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/2 "2023-04-06T05:48:07Z")

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Did you change the installation mode from portable to standard?  
It looks to me like old and not fitting access rights prevent the locking of e.g. configuration files during the session.

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**Author:** ![PGrace](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/p/4da419/32.png) [@PGrace](https://community.mp3tag.de/u/PGrace)\
**Post date:** [April 6, 2023, 6:01am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/3 "2023-04-06T06:01:49Z")

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Yes, it was Standard install, not portable.

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<div class="post-metadata">

**Author:** ![PGrace](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/p/4da419/32.png) [@PGrace](https://community.mp3tag.de/u/PGrace)\
**Post date:** [April 6, 2023, 6:07am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/4 "2023-04-06T06:07:26Z")

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With your hint, I uninstalled again, but I checked the "delete config file" option, and reinstalled, It is working fine now.

---

<div class="post-metadata">

**Author:** ![PGrace](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/p/4da419/32.png) [@PGrace](https://community.mp3tag.de/u/PGrace)\
**Post date:** [April 6, 2023, 6:13am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/5 "2023-04-06T06:13:42Z")

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Super-fast support made me donate. Cheers!

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**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\
**Post date:** [May 6, 2023, 6:13am UTC](https://community.mp3tag.de/t/mp3tag-opens-runs-but-the-ui-never-comes-up/60637/6 "2023-05-06T06:13:53Z")

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