# Problems with loading files and more

**URL:** https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451
**Category:** Support
**Created:** [April 18, 2024, 7:18am UTC](https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451 "2024-04-18T07:18:44Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![47Crash](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/4/4af34b/32.png) [@47Crash](https://community.mp3tag.de/u/47Crash)
#### Post date: [April 18, 2024, 7:18am UTC](https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451/1 "2024-04-18T07:18:44Z")

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I use Proton vpn, and it takes a couple of tries just to load the files. Unfortunately though, I can only use MP3Tag with a vpn since a recent windows 10 update. It 'fails to authenticate' without a vpn and I can't find a fix anywhere. If there is one, I'd really appreciate it!

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### Author: ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [April 18, 2024, 1:29pm UTC](https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451/2 "2024-04-18T13:29:05Z")

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> [@47Crash](#):
>
> and it takes a couple of tries just to load the files

Can you explain what you mean by that? Are you referring to loading files when starting Mp3tag?

> [@47Crash](#):
>
> It 'fails to authenticate' without a vpn

This sounds like using Tag Sources to me, can you provide details (e.g., a screenshot).

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### Author: ![47Crash](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/4/4af34b/32.png) [@47Crash](https://community.mp3tag.de/u/47Crash)
#### Post date: [April 19, 2024, 10:54am UTC](https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451/3 "2024-04-19T10:54:54Z")

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It seems as if the issues were caused by me using the portable version. I deleted it and tried the standard installation instead, now everything is working again. Thank you for such a great piece of software!

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### Author: ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)
#### Post date: [May 19, 2024, 10:55am UTC](https://community.mp3tag.de/t/problems-with-loading-files-and-more/64451/4 "2024-05-19T10:55:02Z")

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