# Program doesnt work
**URL:** https://community.mp3tag.de/t/program-doesnt-work/65419
**Category:** Support
**Created:** [July 29, 2024, 6:51am UTC](https://community.mp3tag.de/t/program-doesnt-work/65419 "2024-07-29T06:51:08Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Margarita](https://community.mp3tag.de/u/Margarita)
#### Post date: [July 29, 2024, 6:51am UTC](https://community.mp3tag.de/t/program-doesnt-work/65419/1 "2024-07-29T06:51:08Z")
Program doesnt work at all a recently intaled in my windows 10 pc tonight
how can I up grade or buy the code to activate the program I Like It but doesnt recognice my files at pc.? why
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [July 29, 2024, 7:06am UTC](https://community.mp3tag.de/t/program-doesnt-work/65419/2 "2024-07-29T07:06:56Z")
> [@Margarita](#):
>
> I up grade or buy the code to activate the program
The windows version is freeware - there is no code.
So, please describe, what you have done so far, whether you get any error messages.
Because: over here MP3tag works.
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### Author:  [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)
#### Post date: [July 29, 2024, 7:19am UTC](https://community.mp3tag.de/t/program-doesnt-work/65419/3 "2024-07-29T07:19:31Z")
> [@Margarita](#):
>
> but doesnt recognice my files
In addition to the questions from @ohrenkino 😉
What kind of files do you want to load into Mp3tag?
For example MP3? FLAC?
Maybe this instructions can help you too:
> **[First Steps – Mp3tag Documentation](https://docs.mp3tag.de/getting-started/first-steps/)**
>
> A collection of tasks with step-by-step instructions intended for novice users of Mp3tag. Mp3tag is the universal Tag Editor.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [February 9, 2026, 12:30pm UTC](https://community.mp3tag.de/t/program-doesnt-work/65419/4 "2026-02-09T12:30:19Z")