# Shell Extension already installed with a different external location

**URL:** https://community.mp3tag.de/t/shell-extension-already-installed-with-a-different-external-location/60571
**Category:** Support
**Tags:** installation
**Created:** [March 31, 2023, 4:33pm UTC](https://community.mp3tag.de/t/shell-extension-already-installed-with-a-different-external-location/60571 "2023-03-31T16:33:42Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Ains](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/9fc348/32.png) [@Ains](https://community.mp3tag.de/u/Ains)
#### Post date: [March 31, 2023, 4:33pm UTC](https://community.mp3tag.de/t/shell-extension-already-installed-with-a-different-external-location/60571/1 "2023-03-31T16:33:42Z")

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Hi Florian, getting an error when I try to install 3.20 (attached). I presume this is linked to the issue with windows 11 and the context menu?

The eroor message clears and the install seems to complete but it remains at 3.19

Thanks

Ainsley

 ![screenshot.1](https://community.mp3tag.de/uploads/default/original/2X/1/13ba9f50a563aa1f598bedba4ce95639b46d59d4.jpeg)

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### Author: ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [March 31, 2023, 10:44pm UTC](https://community.mp3tag.de/t/shell-extension-already-installed-with-a-different-external-location/60571/2 "2023-03-31T22:44:28Z")

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> [@Ains](#):
>
> I presume this is linked to the issue with windows 11 and the context menu?

It's related to the context menu, but basically says that it's already installed at another folder than you're installing to.

See this post for another very recent occurrence of this issue (and a solution):

> [@Cannot install Shell extension because already installed](https://community.mp3tag.de/t/cannot-install-shell-extension-because-already-installed/60565/2):
>
> Could it be that you installed a 64-bit version over an existing 32-bit version? See here for additional notes on installing the 64-bit version

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### Author: ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)
#### Post date: [April 30, 2023, 10:45pm UTC](https://community.mp3tag.de/t/shell-extension-already-installed-with-a-different-external-location/60571/3 "2023-04-30T22:45:12Z")

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