# Shell Extension install fails. "provisioning sparse package failed" 3.20b-x64 Win 11
**URL:** https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857
**Category:** Support
**Tags:** installation
**Created:** [May 2, 2023, 3:17am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857 "2023-05-02T03:17:37Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@SkippyDaKushKangaroo](https://community.mp3tag.de/u/SkippyDaKushKangaroo)
#### Post date: [May 2, 2023, 3:17am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/1 "2023-05-02T03:17:37Z")
G'day,
This error during install began with 3.20a-x64 on Windows 11 22H2.
The context menu fails to install. Same result with 3.20b.
It's installed in the default C:\Program Files\Mp3tag\Mp3tag.exe
I've tried the usual clean install, rebooted, no change.
not sure what to do next, so any help appreciated!
regards, Peter.
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [May 2, 2023, 5:20am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/2 "2023-05-02T05:20:12Z")
Looks to me like you installed a 64-bit version over a 32-bit version.
Did you follow the notes when installing a 64-bit version?
> [@Notes on the 64-bit version of Mp3tag](https://community.mp3tag.de/t/notes-on-the-64-bit-version-of-mp3tag/57250):
>
> I've released a [64-bit version of Mp3tag](https://community.mp3tag.de/t/455) a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the [Library](https://docs.mp3tag.de/customization/options/library) feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …
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### Author:  [@SkippyDaKushKangaroo](https://community.mp3tag.de/u/SkippyDaKushKangaroo)
#### Post date: [May 2, 2023, 7:09am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/3 "2023-05-02T07:09:15Z")
> [@ohrenkino](#):
>
> d a 64-bit version over a 32-bit version.
> Did you follow the notes when installing a 64-bit version?
I've been using the x64 version since its release, and yes, I have read the notes.
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### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [May 2, 2023, 7:55am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/4 "2023-05-02T07:55:07Z")
Please also have a look at:
> [@MP3Tag missing from the Context Menu](https://community.mp3tag.de/t/mp3tag-missing-from-the-context-menu/60544):
>
> OS: Windows 11 MP3Tag Version: 3.19 As the title says the right click option in the context menu is now missing. The only reason I can think as to why it's missing is that I ran a registry file to restore the classic Windows context menu ([this file](https://www.howtogeek.com/wp-content/uploads/2021/10/win11_classic_context_menu_hack.zip)) over the new Windows 11 one. I've tried to run the installer again to see if it rectifies the issue but get the following message: Staging Sparse Package failed C:\Program Files\Mp3tag Mp3tagShell.msix Windows cannot install package 35795Flor…
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### Author:  [@SkippyDaKushKangaroo](https://community.mp3tag.de/u/SkippyDaKushKangaroo)
#### Post date: [May 3, 2023, 3:44am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/5 "2023-05-03T03:44:44Z")
The manual registration was a solution, appreciate your help @ohrenkino
As an aside, my first search on the forum was "Staging Sparse Package failed" which failed to return any results, and now does. Weird.
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### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [June 2, 2023, 3:45am UTC](https://community.mp3tag.de/t/shell-extension-install-fails-provisioning-sparse-package-failed-3-20b-x64-win-11/60857/6 "2023-06-02T03:45:34Z")
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