# Tag panel information erased after local crash **URL:** \ **Category:** Support\ **Created:** [November 27, 2023, 1:45am UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878 "2023-11-27T01:45:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![esumsea](https://community.mp3tag.de/user_avatar/community.mp3tag.de/esumsea/32/7219_2.png) [@esumsea](https://community.mp3tag.de/u/esumsea)\ **Post date:** [November 27, 2023, 1:45am UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/1 "2023-11-27T01:45:51Z")
I had a crash on this latest version and after reopening the app all of my tag panel is gone. This is not because it is not displaying, I have set it to be viewable through the view menu, it is just that all the entries are now gone. When I go to customize, nothing is listed. Unfortunately I did not save the last changes I made so I hope it is recoverable. This has never happened before. Also, I cannot find the location of the crash report. If someone can remind me the location I will attach it. ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 27, 2023, 6:51am UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/2 "2023-11-27T06:51:45Z")
You find the saved tag panel configruation in the configuration folder \>data\>Panels. If the configuration has never been saved and mp3tag.cfg had to be rebuilt then I see little hope. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [November 27, 2023, 8:37am UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/3 "2023-11-27T08:37:28Z")
> [@ohrenkino](#): > > tag panel configruation in the configuration folder \>data\>Panels. It's `usrfields.ini` > [@esumsea](#): > > I cannot find the location of the crash report If you were asked to allow creation of a crash dump, it's `Mp3tag.dmp` on your desktop. ---
**Author:** ![esumsea](https://community.mp3tag.de/user_avatar/community.mp3tag.de/esumsea/32/7219_2.png) [@esumsea](https://community.mp3tag.de/u/esumsea)\ **Post date:** [November 27, 2023, 2:58pm UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/4 "2023-11-27T14:58:00Z")
I was asked to allow the creation of the crash dump, but it is not on my desktop. Either way, I have gone to the Panels and the previous panels are there so it is curious that I am left with no Tag Panel in the program. I had saved previous configuration, I just had not save the last changes, which unfortunately, were not very small. Worst thing is that I was prescient and told myself I should back them up earlier yesterday and I decided I was going to do it after my work was done last night. I was only about 1 hour from finishing. I am kicking myself for not saving when I had the thought. ---
**Author:** ![LyricsLover](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/l/c6cbf5/32.png) [@LyricsLover](https://community.mp3tag.de/u/LyricsLover)\ **Post date:** [November 27, 2023, 3:01pm UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/5 "2023-11-27T15:01:39Z")
If you look at your Mp3tag configuration folder and the subfolder `\data` and then open `usrfields.ini` in a text editor: Is this file currently empty or does it show only a few (about 11) entries like ```auto [#0] name=&Title value=TITLE enabled=1 size=1 ``` The default `usrfields.ini` is about 1 KB. My customized one is about 17 KB. ---
**Author:** ![ohrenkino](https://community.mp3tag.de/user_avatar/community.mp3tag.de/ohrenkino/32/4843_2.png) [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)\ **Post date:** [November 27, 2023, 3:08pm UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/6 "2023-11-27T15:08:20Z")
> [@esumsea](#): > > I am left with no Tag Panel in the program Have you tried ´menu View\>Tag-Panel Ctrl-Q ---
**Author:** ![esumsea](https://community.mp3tag.de/user_avatar/community.mp3tag.de/esumsea/32/7219_2.png) [@esumsea](https://community.mp3tag.de/u/esumsea)\ **Post date:** [November 28, 2023, 3:46am UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/7 "2023-11-28T03:46:11Z")
Thank you both for your replies! Yes I have tried CTRL-Q, if only that was the problem. I think this happened because I was messing with the usrfields.ini and somehow erased everything because when I open it, it is blank. I spent 2-3 hours getting everything back to a close approximation of what I had (Thank god I backed up 5 months ago), plus cleaning stuff up. Nobody's fault but mine for not backing up as regularly as I should and not listening to my inner voice. Just to reconfirm, all I have to do is save my settings from the File menu and EVERYTHING is backed up as far as my fields and UI, correct? Before I was just copying the whole folder, but I think it was a bit much and the zip file should suffice, but I just want to triple check. ---
**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\ **Post date:** [February 9, 2026, 12:30pm UTC](https://community.mp3tag.de/t/tag-panel-information-erased-after-local-crash/62878/8 "2026-02-09T12:30:12Z")