# There was a problem connecting to the server error when using files from network
**URL:** https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907
**Category:** Mac
**Created:** [February 25, 2024, 8:34pm UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907 "2024-02-25T20:34:28Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Rodaddy](https://community.mp3tag.de/u/Rodaddy)
#### Post date: [February 25, 2024, 8:34pm UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907/1 "2024-02-25T20:34:28Z")
I am working with some files from a network drive, but I get **There was a problem connecting to the server "serverName" The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.** , the serverName in question was a file server I used last year. The files have been moved to a new server but every time I try to access them I get the pop up. It wouldn't be so bad if it happened once or I could "fix" the server name, but it happens many times/file.
Where is this info being cached, and is there a way to change the cache or remove it?
Cheers,
Rico
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [March 5, 2024, 11:39am UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907/4 "2024-03-05T11:39:45Z")
Can you please try the following:
1. Close Mp3tag
2. Open Terminal.app
3. Enter these four commands:
```plaintext
defaults delete app.mp3tag.Mp3tag LastOpenDirectory
defaults delete app.mp3tag.Mp3tag LastOpenURLs
defaults delete app.mp3tag.Mp3tag NSNavLastRootDirectory
defaults delete app.mp3tag.Mp3tag SecurityScopedBookmarks
```
After that, open one of the folders (not individual files) from your server in Mp3tag. Does this change anything?
---
### Author:  [@Rodaddy](https://community.mp3tag.de/u/Rodaddy)
#### Post date: [March 5, 2024, 12:35pm UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907/5 "2024-03-05T12:35:35Z")
in the end it seems that running `defaults delete app.mp3tag.Mp3tag SecurityScopedBookmarks` was what finally reset this and allowed things to start work'n again.
Cheers & thanks
---
### Author:  [@strung2021](https://community.mp3tag.de/u/strung2021)
#### Post date: [March 25, 2024, 3:08am UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907/6 "2024-03-25T03:08:02Z")
Thanks for this. This helped resolve "There was a problem connecting to the server “Diskstation”" message I was getting when connecting to my Synology NAS. Also had issues updating .flac tags before running these 4 commands.
---
### Author:  [@system](https://community.mp3tag.de/u/system)
#### Post date: [April 24, 2024, 3:08am UTC](https://community.mp3tag.de/t/there-was-a-problem-connecting-to-the-server-error-when-using-files-from-network/63907/7 "2024-04-24T03:08:07Z")
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