# V.3.16 x64 upgrade fails to install context menu
**URL:** https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575
**Category:** Fixed Bugs
**Tags:** bug-fixed
**Created:** [June 9, 2022, 1:44pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575 "2022-06-09T13:44:28Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 1:44pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/1 "2022-06-09T13:44:28Z")
I tried to uninstall x32 and then install x64. I selected the context menu option during the install, which had already been installed in the x32 version. The x64 install hung up with the message: Staging Sparse Package failed C:\Program Files\Mp3tag\Mp3tagShell.msix. Windows cannot install package 35795 Florian Heidenreich.Mp3tag.ShellExtension\_3.15.0.0\_x64\_hyhc94k68ebpm because it is already installed with a different external location.
Next I tried uninstalling x64, reboot, re-install. Same error
```auto
================================================================================
Mp3tag v3.16 - 09.06.2022 - 09:33:29
--------------------------------------------------------------------------------
OS-Version: Windows 11 (build 22000), 64-bit
--------------------------------------------------------------------------------
Build: May 30 2022 16:20:46 (64-bit)
--------------------------------------------------------------------------------
AppPath: 138.922.868.736 Bytes frei (C:\Program Files\Mp3tag\)
DataPath: 138.922.868.736 Bytes frei (C:\Users\mtreloar\AppData\Roaming\Mp3tag\data\)
TempPath: 138.922.868.736 Bytes frei (C:\Users\mtreloar\AppData\Local\Temp\Mp3tag v3.16\)
```
---
### Author:  [@ohrenkino](https://community.mp3tag.de/u/ohrenkino)
#### Post date: [June 9, 2022, 1:54pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/2 "2022-06-09T13:54:36Z")
Have a look at this thread:
> [@3.16 64bit install error on registering shell with Windows 11 Insider Preview (Dev Channel 25126, 25136, 25140, 25145, 25151, 25158, 25169, 25174)](https://community.mp3tag.de/t/3-16-64bit-install-error-on-registering-shell-with-windows-11-insider-preview-dev-channel-25126/57464):
>
> [Screenshot 2022-05-30 114955]
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 9, 2022, 2:04pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/3 "2022-06-09T14:04:28Z")
You can try from a command prompt with **admin rights** :
```nohighlight
cd C:\Program Files\Mp3tag
powershell -c "Get-AppxPackage -name *mp3tag* | Remove-AppxPackage"
powershell -c "Add-AppxPackage Mp3tagShell.msix"
```
I don't have an explanation for the error you're getting, though. If you've uninstalled, it should now longer be available and installing on a new location should be now problem. If you have any details on the type of user account you're using (and if it differs from the installing user account) or anything else that might give a hint regarding the cause, I'd be happy to know.
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 2:44pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/4 "2022-06-09T14:44:15Z")
Thanks Florian. I tried the powershell commands - same error (see picture below). I am using a standard admin account and it is the same as I have always used. It is windows 11 pro, upgrade install from win 10 pro, and an insider build, but not on the bleeding edge: 21H2 22000.708
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 2:44pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/5 "2022-06-09T14:44:55Z")
Forgot the graphic:
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 9, 2022, 3:03pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/6 "2022-06-09T15:03:38Z")
OK, thank you. Can you send the output of
`powershell -c "Get-AppxLastError"` and
`powershell -c "Get-AppxPackage -name *mp3tag*"`
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 4:14pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/7 "2022-06-09T16:14:50Z")
I uninstalled x64, reboot, reinstalled x32, reboot, uninstall x32, reboot, checked right click menu with Nirsoft Shexview and shmnview - nothing there, then reinstalled x64 successfully without the error message. However, now I have the context menu item mp3tag, but it does nothing.
No output from the first PS command line.Here is what I got:
PS C:\Program Files\Mp3tag\> powershell -c "Get-AppxLastError"
PS C:\Program Files\Mp3tag\> powershell -c "Get-AppxPackage -name _mp3tag_"
Name : 35795FlorianHeidenreich.Mp3tag.ShellExtension
Publisher : CN=Florian Heidenreich, O=Florian Heidenreich, S=Sachsen, C=DE
Architecture : X64
ResourceId :
Version : 3.15.0.0
PackageFullName : 35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.15.0.0\_x64\_\_hyhc94k68ebpm
InstallLocation : C:\Program
Files\WindowsApps\35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.15.0.0\_x64\_\_hyhc94k68ebpm
IsFramework : False
PackageFamilyName : 35795FlorianHeidenreich.Mp3tag.ShellExtension\_hyhc94k68ebpm
PublisherId : hyhc94k68ebpm
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : False
IsPartiallyStaged : False
SignatureKind : Developer
Status : Ok
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 9, 2022, 4:49pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/8 "2022-06-09T16:49:31Z")
Glad you have the context menu now. It's one step in the right direction.
Regarding the "it does nothing", can you follow the steps in this topic and report back?
> [@3.16 won't open from the context menu](https://community.mp3tag.de/t/3-16-wont-open-from-the-context-menu/57559/2):
>
> Can you describe which version you now have installed and in which folder you've installed that version? Please also check the contents of those registry keys: HKEY\_CURRENT\_USER\SOFTWARE\Florian Heidenreich\Mp3tag\Install\InstDir HKEY\_CURRENT\_USER\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir HKEY\_LOCAL\_MACHINE\SOFTWARE\Florian Heidenreich\Mp3tag\Install\InstDir HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir It's no problem, if one of tho…
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 5:06pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/9 "2022-06-09T17:06:31Z")
Well, maybe the program did not register properly. The first 2 keys are not there at all
HKEY\_CURRENT\_USER\SOFTWARE\Florian Heidenreich\Mp3tag\Install\InstDir HKEY\_CURRENT\_USER\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir
The next is OK I think
The last one is not there at all
HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDi
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 9, 2022, 5:45pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/10 "2022-06-09T17:45:33Z")
This all looks good — not all of the keys must exist, it's enough to have one of them. If the `InstDir` points to the correct installation folder (can you check that?) it should also be able to open the app.
One last idea is to check the Windows event log.
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 6:07pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/11 "2022-06-09T18:07:29Z")
Windows event viewer reports an error as below. WER reports are in the zip attached
Fault bucket , type 0
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: 35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.15.0.0\_x64\_\_hyhc94k68ebpm
P2: praid:Mp3tag
P3: 10.0.22000.1
P4: 93f44fbf
P5: Mp3tagShell.dll
P6: 3.15.0.0
P7: 628cb862
P8: c0000005
P9: 0000000000008bbb
P10:
[ContextErrorLabdoc.zip](https://community.mp3tag.de/uploads/short-url/tZCBZVAZAioYLtOdyfVNF5WYQbr.zip) (5.0 KB)
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 9, 2022, 7:33pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/12 "2022-06-09T19:33:07Z")
OK, thank you. I can't pin-point the source of the problem. Does it happen everytime you click the Mp3tag context menu item, or only if you select multiple files or folders?
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 9, 2022, 7:35pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/13 "2022-06-09T19:35:56Z")
Happens on one file, several files and directory. Consistently. OTOH, if I use context "Open with" it works OK. I don't know if it matters that the files are all flac.
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 10, 2022, 7:40am UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/14 "2022-06-10T07:40:20Z")
Yes, "Open with" is something different and doesn't involve the shell extension.
I've created an unofficial version that includes extended error logging to a file `Mp3tagShell-####.txt` on your Desktop. This means, this version is only made available with the intention of gathering more information on the crash you're experiencing.
It would be great if you could install this version and reproduce the issue with different scenarios (one file, several files, directory) and send me the log file(s). You can also do so via PM, in case you don't want to share file paths logged to those files with the Internet.
[https://download.mp3tag.de/support/DB8E4CD3-F7EB-4FA9-B229-469AB08449F6-3-16-1-0/mp3tagv316a-x64-setup.exe](https://download.mp3tag.de/support/DB8E4CD3-F7EB-4FA9-B229-469AB08449F6-3-16-1-0/mp3tagv316a-x64-setup.exe)
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 10, 2022, 11:19am UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/15 "2022-06-10T11:19:59Z")
Hi Florian, Check your PM for the log files
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 10, 2022, 11:42am UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/16 "2022-06-10T11:42:01Z")
That's very helpful, thanks for the quick reply!
I've created another test version with even more logging (and a potential fix). Can you try again?
[https://download.mp3tag.de/support/DB8E4CD3-F7EB-4FA9-B229-469AB08449F6-3-16-1-1/mp3tagv316a-x64-setup.exe](https://download.mp3tag.de/support/DB8E4CD3-F7EB-4FA9-B229-469AB08449F6-3-16-1-1/mp3tagv316a-x64-setup.exe)
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 10, 2022, 12:43pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/17 "2022-06-10T12:43:22Z")
Check your PM. Works!
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 10, 2022, 12:46pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/18 "2022-06-10T12:46:13Z")
Excellent! Glad it's working now and thank you for helping me in finding this issue.
I'll release an official beta version soon, including the fix, so you don't need to get your Desktop crowded with all those log files!
---
### Author:  [@Labdoc](https://community.mp3tag.de/u/Labdoc)
#### Post date: [June 10, 2022, 2:09pm UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/19 "2022-06-10T14:09:13Z")
Thank you for the fast fix.To stop the desktop clutter, I have uninstalled the program until the new beta arrives.
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [June 13, 2022, 10:02am UTC](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575/20 "2022-06-13T10:02:27Z")
This is now officially fixed with [Mp3tag v3.16a](https://community.mp3tag.de/t/455). Thanks again for reporting and your help!
[Next page](https://community.mp3tag.de/t/v-3-16-x64-upgrade-fails-to-install-context-menu/57575.md?page=2)