# \[X\] Can't connect to the amazon webservices
**URL:** https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498
**Category:** No Bugs
**Created:** [December 9, 2009, 6:18am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498 "2009-12-09T06:18:18Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@Solo0815](https://community.mp3tag.de/u/Solo0815)
#### Post date: [December 9, 2009, 6:18am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/1 "2009-12-09T06:18:18Z")
I just tried the new version 2.45a.
I can´t connect to the amazon webservices (de/com). The search string for amazon was "Brenda Lee Christmas", so no special characters in it like "?" or "&".
It´s not working with 2.44 / 2.45 also
Here some users describe the same: [/t/9041/1](https://community.mp3tag.de/t/9041/1)
Thx
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 9, 2009, 9:22am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/2 "2009-12-09T09:22:34Z")
What is the error message? (Press Ctrl+C to copy it to the clipboard and paste it here)
Do other tag sources work?
---
### Author:  [@Solo0815](https://community.mp3tag.de/u/Solo0815)
#### Post date: [December 9, 2009, 4:17pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/3 "2009-12-09T16:17:39Z")
"Error connecting to server: [http://webservices.amazon.com"](http://webservices.amazon.com%22)
The same error appears if i try [amazon.fr](http://amazon.fr) or .de
[😉](http://img69.imageshack.us/i/mp3tagerrormessage.jpg/)
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 9, 2009, 10:01pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/4 "2009-12-09T22:01:43Z")
Is there are any device or software that may interfere with your internet traffic?
Could be a Firewall, Router, access software or maybe even the provider
How exactly do you connect to the internet?
> [@Solo](#):
>
> OT: Wir können auch gern in deutsch weitermachen 😉
Sorry but you've started in english and it's in the english forum.
But if you want you can make a new thread in the german forum.
---
### Author:  [@Solo0815](https://community.mp3tag.de/u/Solo0815)
#### Post date: [December 13, 2009, 9:50am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/5 "2009-12-13T09:50:03Z")
I´m behind a Router (Speedport W501V with Freetz-Firmware).
If i ping it from Win:
```
ping webservices.amazon.com
Ping webservices.amazon.com [72.21.207.4] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Ping-Statistik für 72.21.207.4:
Pakete: Gesendet = 4, Empfangen = 0, Verloren = 4 (100% Verlust),
```
from Linux:
```
ping -c 4 webservices.amazon.com
PING webservices.amazon.com (72.21.211.36) 56(84) bytes of data.
From AMAZONCOM.edge2.Washington1.Level3.net (4.79.230.46) icmp_seq=3 Packet filtered
--- webservices.amazon.com ping statistics ---
4 packets transmitted, 0 received, +1 errors, 100% packet loss, time 3025ms
```
If i try to access "[webservices.amazon.com](http://webservices.amazon.com) in a browser i get a timeout. I hope this helps
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 13, 2009, 10:00am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/6 "2009-12-13T10:00:00Z")
Nobody can reach [webservices.amazon.com](http://webservices.amazon.com)
It only works with [webservices.amazon.com/onca/](http://webservices.amazon.com/onca/)
What happens if you click this link?
.outdated.
---
### Author:  [@Solo0815](https://community.mp3tag.de/u/Solo0815)
#### Post date: [December 13, 2009, 10:03am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/7 "2009-12-13T10:03:37Z")
Then i get a XML-File in the Browser (FF 3.5.x)
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 13, 2009, 10:35am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/8 "2009-12-13T10:35:21Z")
Does it look like a valid xml? can you save it and upload it here?
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 13, 2009, 10:46am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/9 "2009-12-13T10:46:03Z")
Also try this debug script, it should write the file C:\debug\_Amazon.com\_A.html
How to install:
[/t/2748/1](https://community.mp3tag.de/t/2748/1)
[Amazon.com\_debug.zip](https://community.mp3tag.de/uploads/default/original/2X/4/4ff229b3eb14c76c1212e396c08be0cb08309269.zip) (1.42 KB)
---
### Author:  [@Solo0815](https://community.mp3tag.de/u/Solo0815)
#### Post date: [December 13, 2009, 6:30pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/10 "2009-12-13T18:30:24Z")
I installed the src-file in the right folder and tried it with Mp3tag. There was _NO_ such html-file on my whole Harddisk 😳
Even if i set another path in the src-file -\> no html 
I tried the second link from the src in FF. To me, it looks like a valid XML. See atachment
[mp3tag\_amazon.zip](https://community.mp3tag.de/uploads/default/original/2X/e/e6e178eb15ad1b73fd6917e73ea91f11e7e98d00.zip) (562 Bytes)
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [December 13, 2009, 10:00pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/11 "2009-12-13T22:00:20Z")
You are right if c: is your system partition it does not work (win7 here)
You can start Mp3tag as admin, it might work or better use a different partition.
The link from the src cannot be used for testing, it is not complete.
---
### Author:  [@rustygammill](https://community.mp3tag.de/u/rustygammill)
#### Post date: [February 26, 2010, 3:18am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/12 "2010-02-26T03:18:29Z")
Has anyone gotten an answer for the [webservices.amazom.com](http://webservices.amazom.com) problem, not being able to connect?
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [February 27, 2010, 1:13pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/13 "2010-02-27T13:13:47Z")
The current version [Mp3tag v2.45c](http://developer.mp3tag.de) provides some more information within the error message.
---
### Author:  [@rustygammill](https://community.mp3tag.de/u/rustygammill)
#### Post date: [February 28, 2010, 12:34am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/14 "2010-02-28T00:34:19Z")
My error message is "Error connecting to server: [http://webservices.amazon.com](http://webservices.amazon.com) \>\>Bad Request (400)" Any suggestions on how to finally get this working?
---
### Author:  [@dano](https://community.mp3tag.de/u/dano)
#### Post date: [February 28, 2010, 8:53am UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/15 "2010-02-28T08:53:03Z")
Is your system time and timezone correct?
---
### Author:  [@rustygammill](https://community.mp3tag.de/u/rustygammill)
#### Post date: [February 28, 2010, 4:39pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/16 "2010-02-28T16:39:17Z")
OMG, this is it. My homeserver has is wrong and has changed my dates of all my cpus. Thanks so much, you are a life saver!!!!!!!!!
---
### Author:  [@rustygammill](https://community.mp3tag.de/u/rustygammill)
#### Post date: [March 1, 2010, 6:03pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/17 "2010-03-01T18:03:49Z")
> [@dano](#):
>
> Is your system time and timezone correct?
Thanks, this is it. I had to clear my cmos settings and when I did i reset my system date. Such a rookie mistake!!!!!!!
---
### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [December 28, 2018, 2:28pm UTC](https://community.mp3tag.de/t/x-cant-connect-to-the-amazon-webservices/9498/18 "2018-12-28T14:28:02Z")
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