# \[X\] Runtime Error
**URL:** https://community.mp3tag.de/t/x-runtime-error/8854
**Category:** No Bugs
**Created:** [August 28, 2009, 6:06pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854 "2009-08-28T18:06:06Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@helo3d69](https://community.mp3tag.de/u/helo3d69)
#### Post date: [August 28, 2009, 6:06pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854/1 "2009-08-28T18:06:06Z")
I'm getting this error, when I try to open the program, after that the program close.
Microsoft Visual C++ Runtime Library
Runtime error!
C:\Arquivos de programas\Mp3tag\Mp3tag.exe
R6002
- floating point support not loaded
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [August 30, 2009, 11:08am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/2 "2009-08-30T11:08:28Z")
Can you please try the following:
- Open %APPDATA%\Mp3tag in Windows Explorer
- Rename mp3tag.cfg to \_mp3tag.cfg
- Open Mp3tag
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### Author:  [@helo3d69](https://community.mp3tag.de/u/helo3d69)
#### Post date: [August 30, 2009, 11:05pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854/3 "2009-08-30T23:05:47Z")
Humm, I re-installed the program, and it was ok... after re-naming 2 Albuns now I'm getting the same error after I grab a song to throw on the program.
And yes, I did what you tell me. =/
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [September 1, 2009, 5:38pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854/4 "2009-09-01T17:38:07Z")
OK, is it possible that the error occurred at exactly the same directory/file as the last time? If you're unsure, just try the above steps again.
Kind regards,
Florian
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### Author:  [@helo3d69](https://community.mp3tag.de/u/helo3d69)
#### Post date: [September 3, 2009, 8:31am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/5 "2009-09-03T08:31:45Z")
I tried songs from other folders and still getting the error when I drop then on the program.
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [September 3, 2009, 1:49pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854/6 "2009-09-03T13:49:07Z")
Can you please [send](http://mp3tag.de/en/contact.html) one example file that produces the error?
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### Author:  [@helo3d69](https://community.mp3tag.de/u/helo3d69)
#### Post date: [September 6, 2009, 5:15am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/7 "2009-09-06T05:15:26Z")
All songs that I tried to drop into the program give me this error, it isn't with only one song, and it's not a folder problem tho, because I tried to send file from my desktop and many others folders...
I can only use the program if I uninstall and reinstall the program, after rebooting the PC the program is dead again.
[http://img35.imageshack.us/img35/304/errormp3tag.jpg](http://img35.imageshack.us/img35/304/errormp3tag.jpg)
= /
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### Author:  [@mjcm](https://community.mp3tag.de/u/mjcm)
#### Post date: [September 7, 2009, 3:37am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/8 "2009-09-07T03:37:13Z")
Do you have any other computer problems then this "Runtime Error" ?
A quick search with Google came up with this problem related to Virus/Malware infection
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### Author:  [@helo3d69](https://community.mp3tag.de/u/helo3d69)
#### Post date: [October 13, 2009, 7:13am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/9 "2009-10-13T07:13:20Z")
I only have this problem on my computer, sorry for the looong time to answer, I just remember of this crap when I need to use the MP3 tag = (
Does anyone know how to remove? I try to google some stuff about it, but not a 'REAL' answer...
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### Author:  [@ilrandir](https://community.mp3tag.de/u/ilrandir)
#### Post date: [October 28, 2009, 11:55am UTC](https://community.mp3tag.de/t/x-runtime-error/8854/10 "2009-10-28T11:55:24Z")
Try to scan your system on viruses with freeware antivirus utilites, like
[Dr.Web CureIt!](http://www.freedrweb.com/cureit/?lng=en)
or
Kaspersky Virus Removal Tool
[here](http://avptool.virusinfo.info/download/) or [here](http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/)
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### Author:  [@Florian](https://community.mp3tag.de/u/Florian)
#### Post date: [December 28, 2018, 2:26pm UTC](https://community.mp3tag.de/t/x-runtime-error/8854/11 "2018-12-28T14:26:27Z")
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