# X32 and x64 both generate Event 1000 **URL:** \ **Category:** Support\ **Created:** [May 9, 2022, 8:11pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266 "2022-05-09T20:11:07Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 9, 2022, 8:11pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/1 "2022-05-09T20:11:07Z")
When I right click a file/folder and select MP3tag nothing happens on the surface. However, in examining the Event Viewer it generates event 1000: Faulting application name: DllHost.exe, version: 10.0.22000.1, time stamp: 0x93f44fbf Faulting module name: Mp3tagShell.dll, version: 3.14.0.0, time stamp: 0x62753e24 Exception code: 0xc0000005 Fault offset: 0x0000000000008a99 Faulting process id: 0xe44 Faulting application start time: 0x01d863dadda1ec56 Faulting application path: C:\WINDOWS\system32\DllHost.exe Faulting module path: C:\Program Files\Mp3tag\Mp3tagShell.dll Report Id: bf104d44-e950-409c-b1fd-7d450bb7713f Faulting package full name: 35795FlorianHeidenreich.Mp3tag.ShellExtension\_3.14.0.0\_x64\_\_hyhc94k68ebpm Faulting package-relative application ID: Mp3tag MP4tag works fine if I open it from the icon but not the right click. This error occurred on both the latest x32 and x64 releases. I am running the latest version of Win 11 Pro x64. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 10, 2022, 4:41am UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/2 "2022-05-10T04:41:20Z")
Have you uninstalled the previous version of Mp3tag before migrating to the 64-bit version? Also, have you renamed the `Mp3tag.exe` in any way? ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 10, 2022, 4:46pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/3 "2022-05-10T16:46:30Z")
I was using the x32 v3.14 when this event began occurring. I uninstalled the x32 and installed the x64 v3.14h hoping this would correct the issue; however, it still persists. The program works fine once started but you know how much more convenient it is to right click a folder to open it rather than having to start the program and then navigate to the folder. I didn’t find anything in the forum specifically related to this issue so that is why I posted. If no one else is experiencing this event then it has to be some issue/conflict with Windows 11 itself. No changes were made to the EXE. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 11, 2022, 4:59am UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/4 "2022-05-11T04:59:27Z")
Can you check the contents of those registry keys? ```nohighlight HKEY_CURRENT_USER\SOFTWARE\Florian Heidenreich\Mp3tag\Install\InstDir HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir HKEY_LOCAL_MACHINE\SOFTWARE\Florian Heidenreich\Mp3tag\Install\InstDir HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir ``` It's no problem, if one of those doesn't exist. ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 11, 2022, 4:30pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/5 "2022-05-11T16:30:09Z")
'HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install\InstDir' is the only key that exist. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 11, 2022, 4:49pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/6 "2022-05-11T16:49:48Z")
And what does it say? ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 11, 2022, 5:35pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/7 "2022-05-11T17:35:10Z")
[HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\Florian Heidenreich\Mp3tag\Install] "Start Menu Folder"="Mp3tag" "InstDir"="C:\Program Files\Mp3tag" ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 11, 2022, 5:53pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/8 "2022-05-11T17:53:35Z")
OK, thanks. You probably also find a Mp3tag.exe at C:\Program Files\Mp3tag so I'm out of ideas. I was hoping for a different path that would explain that opening the program doesn't work. ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 12, 2022, 3:32pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/9 "2022-05-12T15:32:36Z")
I installed the x64 on another Win11Pro PC and had the same problem. If no one else is reporting this error then it most likely might be with a recent Windows update. I have a few more things to attempt and will follow-up if anything changes. Thank you. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 12, 2022, 3:46pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/10 "2022-05-12T15:46:45Z")
I've set up a new Windows 11 today, updated with all the pending updates from Windows Update and still couldn't reproduce it. Do you use that with a user that has restricted rights or anything else special? ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 12, 2022, 7:00pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/11 "2022-05-12T19:00:08Z")
I am the sole user, no restrictions. I have even upgraded the security permissions without any success. Win11Pro updated a few days ago and that is when the problems began. I noticed today that some other programs are now having issues. LIke my Epson V500 scanner, every time Windows updates I have to completely reinstall the Epson scanner software. This even occurred with Win10 though. Another issue I had when installing the x64 version, after closing the app I received a message stating that it could not write to the program folder. I took care of that issue hoping it would resolve the right click but it did not. ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 12, 2022, 7:41pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/12 "2022-05-12T19:41:57Z")
> [@aemurray](#): > > Another issue I had when installing the x64 version, after closing the app I received a message stating that it could not write to the program folder. This sounds like a portable version installed to the Program Files folder (this is not recommend). You can check the installation type via **Help → About...** ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 12, 2022, 8:00pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/13 "2022-05-12T20:00:23Z")
You are correct, it installed the Standard as Portable ![MP3Tag Installs As Portable](https://community.mp3tag.de/uploads/default/original/2X/8/8deccda599e362cf7a82eb82a0af38156db80fb5.png) As you can see from the screen captures, the Standard option is selected (always) but yet it is installing as Portable. Any suggestions to force the install correctly? ---
**Author:** ![Florian](https://community.mp3tag.de/user_avatar/community.mp3tag.de/florian/32/5759_2.png) [@Florian](https://community.mp3tag.de/u/Florian)\ **Post date:** [May 12, 2022, 8:35pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/14 "2022-05-12T20:35:48Z")
> [@aemurray](#): > > Any suggestions to force the install correctly? Removing the file mp3tag.cfg from that folder should do the trick. ---
**Author:** ![aemurray](https://community.mp3tag.de/letter_avatar_proxy/v4/letter/a/a88e57/32.png) [@aemurray](https://community.mp3tag.de/u/aemurray)\ **Post date:** [May 12, 2022, 10:37pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/15 "2022-05-12T22:37:00Z")
That did correct the Portable issue. Thank you. ---
**Author:** ![system](https://community.mp3tag.de/uploads/default/original/2X/c/ce7035d426cb755a7916793326d23b465222a407.png) [@system](https://community.mp3tag.de/u/system)\ **Post date:** [February 9, 2026, 12:29pm UTC](https://community.mp3tag.de/t/x32-and-x64-both-generate-event-1000/57266/16 "2026-02-09T12:29:45Z")