Error when I open mp3tag


#1

Edit: removed crash dump

I don't know why I can't use the application... Any idea?


#2

Perhaps the user account with which you installed the program is not the one with which you run it
Or you had a previous installation and the mp3tag.cfg file is corrupt - what happens if you rename it?


#3

The crash happens somewhere out of the Mp3tag code base, so it's unlikely that it's related to your user account or configuration.

Do you see anything in the Mp3tagError.log from %APPDATA%\Mp3tag\ after the crash? Did it work before and now it don't or is it the first time using Mp3tag?


#4

Yesterday I installed it . It works perfectly... But When I tried to open today didnĀ“t work . I can open and it works if I don't touch anything. After that a error message window is open


#5

Okay , I install and unistall 10 times . diferent versions , same error, I think something is wrong with my computer. I'm so frustated


#6

You can send another crash dump and I'll try if it reveals something different that the first one.

And: did you install something else or changed something in your Windows in between the day it worked and the day it didn't anymore?


#7

Edit: removed crash dump

mmm nope. But the the light went away while I was using the computer. And I think the app was opened


#8

It's no different from the other crash dump, except that you seem to be using v2.87a now. Sorry, I can't identify the issue here.


#9

After such an incident I would always check the file system integrity, e.g. with an administrator command shell and the command
chkdsk c: /v /f
and repeat that for all internal drives.
It may be necessary to boot the system to start the repair process.


#10

I solved the problem! well... I just reboot the system and it works!