Never had this happen before. Thought I closed it myself. then I see it happening quite often. I have it just sitting in the left corner or my screen as almost always.
Yesterday I noticed it wasn't running. So I launched it. 20 minutes later is was closed again. This happened several times whether I had mp3 files listed or if it was just empty.
Then today it has happened twice. It is just killing itself. Not sure why or what is going on. I am running the latest version v3.29 Mar 28 2025 13:54:50 (64-bit).
Anyone else running into this same issue?
So I guess nobody else is having this issue? Seems odd that nobody else is crashing. I am on the latest version of the app and also on Windows 11. Anyone?
You are using the phrases "closed", "killing itself" and "sitting in the left corner..." interchangeably.
Will the Mp3tag program window be minimized to your taskbar or will Mp3tag be closed completely and does not run anymore?
If it really crashes, what do you see in the Mp3tagError.log ?
You can access this logfile via File > Open configuration folder.
It closes. It crashes. It's gone from my task manager. It's not minimized. It's running one second and while I am doing something it just vanishes and has to be relaunched.
error log file says nothing but this:
Mp3tag v3.29 - 28.05.2025 - 10:24:34
--------------------------------------------------------------------------------
OS-Version: Windows 11 (build 26100), 64-bit
--------------------------------------------------------------------------------
Build: Mar 28 2025 13:54:50 (64-bit)
--------------------------------------------------------------------------------
AppPath: 1.792.320.016.384 Bytes frei (C:\Program Files\Mp3tag\)
DataPath: 1.792.320.016.384 Bytes frei (C:\Users\Mark\AppData\Roaming\Mp3tag\data\)
TempPath: 1.792.320.016.384 Bytes frei (C:\Users\Mark\AppData\Local\Temp\Mp3tag v3.29\)
You need to open this file immediately after the crash.
It will be overwritten every time you exit normally.
I'll wait till the next crash. Thanks!
It literally JUST crashed right now. I quickly open the log file and it has the same thing.
================================================================================
Mp3tag v3.29 - 28.05.2025 - 13:21:35
--------------------------------------------------------------------------------
OS-Version: Windows 11 (build 26100), 64-bit
--------------------------------------------------------------------------------
Build: Mar 28 2025 13:54:50 (64-bit)
--------------------------------------------------------------------------------
AppPath: 1.792.406.724.608 Bytes frei (C:\Program Files\Mp3tag\)
DataPath: 1.792.406.724.608 Bytes frei (C:\Users\Mark\AppData\Roaming\Mp3tag\data\)
TempPath: 1.792.406.724.608 Bytes frei (C:\Users\Mark\AppData\Local\Temp\Mp3tag v3.29\)
================================================================================
Did it ask you to create a crash dump?
No. Just closes. No nothing. No errors. Very odd.
Maybe something with a new Windows update. Not sure what is going on.
And I am trying to see what I am doing when it closes but I can't seem to find the state when it happens. Just basically listening to music and tagging with the program in between.
There is some Windows setting that just starting warning me recently in Core Isolation that it wanted me to turn on called Local Security Authority protection. No idea what it is or why Windows all the sudden wants it on. Not sure if that's related or not.
I think LSASS is unrelated to the app closing by itself.
- Do you have any automation tools like AutoHotKey running, which might close apps?
- Do you have a virus scanner or anti-malware tool which might incorrectly classify the program as malicious and terminate it?
- Can you find anything related to the crash in Windows Event Viewer? See Windows Logs → Application for error messages at the crash time.
No autohotkey.
Virus Scanner I use TotalAV with is always running. Quarantine is empty and the auto scan runs Fridays only at 6pm.
I do also use Backblaze to backup my system files but have been using that for years.
Win 11 pro I DO show 2 COM surrogate stopped working crashes at 3:41 and 3:42 which was just now but did not cause mp3tag to close.
Critical events I do see mp3tag stopped working.
Faulting Application Path: C:\Program Files\Mp3tag\Mp3tag.exe
Problem signature
Problem Event Name: BEX64
Application Name: Mp3tag.exe
Application Version: 3.29.0.0
Application Timestamp: 67e69ce5
Fault Module Name: StackHash_21e0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_C0_FROM_unknown+0x0000000000000000
Exception Code: c0000409
Exception Data: 000000000000000a
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 21e0
Additional Information 2: 21e0b8e11def794430e028877962bcaf
Additional Information 3: 81ce
Additional Information 4: 81ce8016ca15e2c124b4862cd24b35f2
Extra information about the problem
Bucket ID: 5d6ac0a205b81789ab897b7115cd2f50 (1984252836460703568)
And this was the one at 2:42.
Description
Faulting Application Path: C:\Program Files\Mp3tag\Mp3tag.exe
Problem signature
Problem Event Name: BEX64
Application Name: Mp3tag.exe
Application Version: 3.29.0.0
Application Timestamp: 67e69ce5
Fault Module Name: StackHash_21e0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_C0_FROM_unknown+0x0000000000000000
Exception Code: c0000409
Exception Data: 000000000000000a
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 21e0
Additional Information 2: 21e0b8e11def794430e028877962bcaf
Additional Information 3: 81ce
Additional Information 4: 81ce8016ca15e2c124b4862cd24b35f2
Extra information about the problem
Bucket ID: 5d6ac0a205b81789ab897b7115cd2f50 (1984252836460703568)
Thank you for the log entries!
Unfortunately, I can't read the cause of the crash from those — I need a crash dump file. This file is usually created automatically and Mp3tag asks you to save it. But for unknown reasons, this doesn't happen here. So we need to perform some extra steps:
- Press Win + R, type
regedit, and press Enter.
- Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
If the key doesn't exist, create it.
- Create or ensure the following values exist:
DumpFolder (REG_EXPAND_SZ, last item in the menu): e.g., C:\CrashDumpsDumpType (DWORD): 1 (for mini dump)CustomDumpFlags (DWORD): 0
- Create the
C:\CrashDumps folder if it doesn't exist.
- Restart your system to ensure it takes effect.
After a crash, a .dmp file should be created in C:\CrashDumps. This is the file I need to debug the issue further.
Never done this before but I think I did it right.
Created a DumpFolder in LocalDumps in regedit.
then did all this:
Then created a CrashDumps in my c:
I'll reboot and see what happens.
Almost — it's not a folder/key DumpFolder but three different values directly at LocalDumps.
DumpFolder (REG_EXPAND_SZ, last item in the menu): e.g., C:\CrashDumpsDumpType (DWORD): 1 (for mini dump)CustomDumpFlags (DWORD): 0
Got a crash dump for ya but it errors uploading. It's 23K.
I tried to zip and it's still 5,145kb.
Says the limit for upload is 3mb.
Thank you! I’ve sent a link to a private upload location via PM.
Thank you for the crash report.
I've analyzed the crash dump and it seems to be an issue in Windows itself. The crash happens in ole32.dll (in Windows' ido.cpp to which I have no access to) and seems to be triggered by dispatching messages in the background.
There seems to be nothing in the crash dump that's related to Mp3tag itself. Sorry that I cannot be of more help.
Does this also happen with other apps on your system, i.e., do you find crash dumps of other apps in C:\CrashDumps?
