Problems uninstalling 32-bit version when older 64-bit version on PC

Support
1

Hi, I have been using Mp3tag on my Windows PC for a good while and have never had a problem with it, until now. It appears I have accidentally installed version 3.19 of the 32-bit version and version 3.18 of the 64-bit version. I want to update to version 3.23 of the 64-bit version.

When I try to install version 3.23, I am told an existing 32-bit installation has been found that needs to be uninstalled.

If I go into Settings/Apps & features, the version that is shown is the 64-bit version, which I don't want to uninstall (don't want to lose the config, but I don't appear to have the option to retain it).

If I go into C:\Program Files (x86)\Mp3tag and run Mp3tagUninstall.exe, I am told to close Mp3tag, but it isn't running! Consequently, I can't uninstall this version.

Any ideas? Thanks

2

Install the old version,
save the configuration with the function in the File menu.
Uninstall the old version.
Do the same with all older versions.
Install the new version.

3

@ohrenkino

The old 64-bit version was already installed so I saved the config then uninstalled the 64-bit version, but did find I had the option to retain the config.

Tried to uninstall the 32-bit version using C:\Program Files (x86)\Mp3tag\Mp3tagUninstall.exe and was told, again, to close Mp3tag! It still isn't running.

Installed the latest 32-bit version so it appeared in Settings/Apps & features, then uninstalled it from there.

Successfully installed the latest 64-bit version. Config looks good.

Thanks for the help.