Downloaded the new MP3tag- NO BOX FOR ALBUM COVERS?

[LyricsLover]

What if you close Mp3tag and then rename your mp3tag.cfg to mp3tag.cfg.OLD and then restart Mp3tag?

You can find the file mp3tag.cfg if you press File -> Open configuration folder
(But please close Mp3tag before you rename the file in the above folder).

[Abuelo]

nope that did not work.
thanks anyway
fingers crossed someone will know why its not showing the Album photo box

[ohrenkino]

A screendump of the whole tag panel would be nice.
And the request to follow the

Hints for asking Support Requests

If you need support using Mp3tag, you can help the community members that are about to support you in finding a solution or workaround to your problem, by following these simple guidelines. Be descriptive, also in what you’ve already tried Please give a short explanation what’s not working as expected or what you’re trying to achieve. It’s best to know any details about the problem at hand and especially, what steps you’ve already tried to solve it by yourself. Helpful information also inclu…

was meant seriously.

[Abuelo]

I have NO Album photo box on the MP3tag using windows 11
It´s as simple as that
How can I be any more descriptive?

[ohrenkino]

You are not very co-operative.
Usually, questions by participants in this forum who try to find a solution are not asked to keep you occupied but because information that may lead to a satisfying result is mssing.

So far, I have downloaded a new version of MP3tag and I do get a picture box. So how am I to reproduce your finding?
A good way is to start at the top and then dig down further and further into the environment.

Another thing: writing in capital letters is sometimes interpreted as yelling. I don't have to be yelled at to think about your problem. A solution will not come quicker or better due to text in bigger letters but with information in greater depth.

So: what was the result when you rename mp3tag.cfg?

[Abuelo]

I put ´´nope that did not work´. I tried it following the advice as best I can
I´m sorry I am not technically minded so write simply.

If anything I would say it´s a programming fault, but as I´ve said I´m not technically minded.

I´d like help in sorting this simple problem out if that´s possible

[LyricsLover]

@ohrenkino

So: what was the result when you rename mp3tag.cfg?

And your answer is @Abuelo ???

[Abuelo]

It did not result in a satisfatory out come, it is still the same there is no box for the Album photo

[LyricsLover]

That is technically impossible, because renaming this file will result in a initial configuration including a visible cover/album art box.

Where exactly did you rename the file mp3tag.cfg?
In which complete path on your device?

[Abuelo]

I was informed to rename it in a folder, which I did when I opened the Mp3tag the problem was still no album box
As I said I am not technically minded so I follow the instructions the best I can

[LyricsLover]

@Abuelo

I was informed to rename it in a folder, which I did when I opened the Mp3tag the problem was still no album box

If you open this folder again (Menu File -> Open configuration folder), what is the file size of your mp3tag.cfg?

[Abuelo]

its saying 10KB
this box is asking for 20 charatures hope its enough to send this to you

[LyricsLover]

Thanks.

And what do you see in Help -> About Mp3tag
especially on the right side after "Jan 27 2023 12:26:46"?
In my example it is:
(64-bit Portable)

[Abuelo]

It´s saying the same except for the time 12:22:12 (32-bit)

[LyricsLover]

This is not exactly the same because there are two different Mp3tag versions:
The one is for (older) 32-bit systems -> usually installed in C:\Program Files (x86)
The other one is for (newer) 64-bit systems -> usually installed in C:\Program Files

My version is the 64-bit-variant, downloaded from here with the name
mp3tagv319-x64-setup.exe

and yours seems to be the 32bit-version:
mp3tagv319setup.exe

I assume, that you currently have a mixed installation for both versions.

Please check the following:
Do you find Mp3tag in both of your local folders:
C:\Program Files (x86)
and
C:\Program Files

Please follow the instructions here:

Notes on the 64-bit version of Mp3tag

I've released a 64-bit version of Mp3tag a few days ago and received a few questions about differences between the 32-bit version and the 64-bit version. To make it short, there should not be any noticeable differences except for two things: The 64-bit version uses 64-bits to address memory and is no longer limited to 2 GB per application. While the Library feature of Mp3tag is already a very viable solution for large libraries, loosening the memory restriction is one of the key benefits of …

[Abuelo]

I deleted all the MP3tags and downloaded the 64-bit
It is still not showing the album cover box?

[LyricsLover]

You also need to manually delete the
%appdata%\Mp3tag
folder after deinstallation and before you install the 64-bit-version again.

IMPORTANT:
Please backup your Mp3Settings.zip (created from File -> Save configuration) before deleting the above folder. Just in case...

[Abuelo]

I deleted all the MP3tag s and reloaded
I now have the album photo box
You got me there in the end
wonderful
Thank you for your help and assistance
PS I am a senior citizen and find technology extremenly difficult.
So again than you for your understanding
Regards
Rj

[LyricsLover]

@Abuelo

Thank you for your help and assistance

Your welcome.

And congratulation on your success!